How hard is it to cancel TokyoTreat?

TokyoTreat subscribers can cancel anytime via the self-serve customer portal (my.tokyotreat.com) by navigating to My Subscription and completing a multi-step flow that includes answering retention questions and confirming with 'YES'. Cancellation must be completed at least 48 hours before the next billing/renewal date to avoid being charged for the next cycle; no proration or refund is issued for the current period. Payments are explicitly stated to be final and non-refundable, with a limited exception for damaged or missing items reported within 7 days of receipt. A 'Skip a Month' option is also available in the portal for monthly subscribers.

How to cancel TokyoTreat

• Channels: online (self-serve), email
• Official cancellation page: https://help.tokyotreat.com/hc/en-us/articles/25179092340633-How-can-I-cancel-my-subscription
• Pause/freeze: available — Skip a Month feature available via the customer portal (my.tokyotreat.com); pushes the next renewal date back by one month. Not available on prepaid plans.
• Refund policy: https://help.tokyotreat.com/hc/en-us/articles/1500000621502-What-is-your-refund-policy
• Account/data deletion: Account deletion available via the ICHIGO App, which permanently erases all account data including subscription history, rewards points, and saved preferences. Data deletion requests can also be submitted via the privacy contact form under CCPA/GDPR rights. https://help.tokyotreat.com/hc/en-us/articles/24636226795417-How-can-I-delete-my-account

Evidence

• {'title': 'How can I cancel my subscription? – TokyoTreat (accessed 2026-06-06)', 'url': 'https://help.tokyotreat.com/hc/en-us/articles/25179092340633-How-can-I-cancel-my-subscription'}
• {'title': 'What is your refund policy? – TokyoTreat (accessed 2026-06-06)', 'url': 'https://help.tokyotreat.com/hc/en-us/articles/1500000621502-What-is-your-refund-policy'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “TokyoTreat — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/tokyotreat (CC BY-SA 4.0).

See TokyoTreat in the full index -> · How we score · Open data

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