How hard is it to cancel Todoist?

Todoist Pro and Business subscriptions can be cancelled entirely online via Settings > Subscription > Cancel plan on the web or desktop app (not mobile). Monthly plans are non-refundable and remain active through the end of the billing period. Yearly plans cancelled within 30 days of purchase or renewal qualify for a full refund, which can be initiated immediately in-app (for card payments) or by contacting support (for Business or third-party platform purchases like Apple/Google/Microsoft). Outside the 30-day window, no refund is given and access continues until the current period ends.

How to cancel Todoist

• Channels: online (self-serve)
• Official cancellation page: https://www.todoist.com/help/articles/cancel-a-todoist-subscription-08AmJLVkC
• Pause/freeze: not offered. No pause or freeze option is documented. Cancellation ends the paid plan at the next billing date (monthly) or immediately with a refund (yearly within 30 days).
• Refund policy: https://www.todoist.com/help/articles/request-a-refund-P1PoqD3J
• Account/data deletion: Data is retained after cancellation, the account downgrades to the free Beginner plan and all tasks, projects, and account data persist. No explicit self-serve data deletion tool is documented; users must contact support for account/data deletion requests.

Evidence

• Cancel a Todoist subscription – Todoist Help Center (accessed 2026-06-05)
• Request a refund – Todoist Help Center (accessed 2026-06-05)
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Todoist, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/todoist (CC BY-SA 4.0).

See Todoist in the full index -> · How we score · Open data

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