Telecom & ISP · US
How hard is it to cancel T-Mobile Home Internet?
T-Mobile Home Internet scores 94/100 (grade A) for how clearly it documents cancellation in the US, among the most clearly documented cancellation policies we've scored. Cancellation is available via phone, in person.
T-Mobile Home Internet has no annual contract and no early-termination fee; cancellation is done by phone (1-844-275-9310 / 1-877-453-1304) or at a T-Mobile store, not self-serve online. After cancelling you must return the internet gateway: T-Mobile emails a prepaid return label (usually within 24 hours) and returns are free of shipping/restocking charges, but if the device is not received within 30 days you are charged up to $370 (a damaged device incurs repair cost up to $370). A 15-Day Test Drive lets eligible new customers who schedule cancellation within the first 15 days get money back via a one-time bill credit; any resulting credit balance is paid out after 30 days via a North Lane Prepaid Mastercard.
How to cancel T-Mobile Home Internet
- Channels: phone, in person
- Official cancellation page: https://www.t-mobile.com/support/coverage/return-a-t-mobile-coverage-device
- Pause/freeze: not offered. No documented pause/suspend; service has no annual contract and is cancelled by phone or in store.
- Refund policy: https://www.t-mobile.com/support/home-internet/15-day-test-drive
- Account/data deletion: Governed by the T-Mobile privacy policy / privacy-center rights requests; no dedicated Home-Internet deletion control disclosed on the cancellation/return pages. https://www.t-mobile.com/privacy-center/our-practices/privacy-policy
Evidence
- Return a T-Mobile Coverage Device or Internet Gateway | T-Mobile Support
- T-Mobile 5G Home Internet FAQ
- Last reviewed 2026-06-16 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “T-Mobile Home Internet, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/tmobile-home-internet-us (CC BY-SA 4.0).
See T-Mobile Home Internet in the full index -> · How we score · Open data
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T-Mobile Home Internet grades A, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.
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