Documented-Policy tier only. This score rates how clearly tl;dv's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

70/ 100 · B

Software / SaaS · US

How hard is it to cancel tl;dv?

tl;dv scores 70/100 (grade B) for how clearly it documents cancellation in the US — a clearly documented cancellation policy. Cancellation is available via online (self-serve).

Last reviewed 2026-06-06 · Documented-Policy tier · grade B

tl;dv subscriptions can be cancelled entirely online through a self-serve flow: Settings > Plan & Billing > Manage Subscription redirects to the Stripe billing portal where users can cancel or pause their plan. All fees paid are non-refundable unless otherwise agreed. Upon account termination, associated content may be destroyed; users can also trigger full account and data deletion directly from their profile settings.

How to cancel tl;dv

  • Channels: online (self-serve)
  • Official cancellation page: https://intercom.help/tldv/en/articles/8460756-how-to-cancel-my-pro-subscription
  • Pause/freeze: available — Pause is offered as an option within the Stripe billing portal alongside cancellation. Users reach it via Settings > Plan & Billing > Manage Subscription > 'Cancel or pause plan'.
  • Account/data deletion: Users can delete their account and all associated data via Settings > Personal Settings > Profile > 'Delete account'. Data deletion requests can also be submitted to [email protected] or [email protected] (GDPR right to erasure, Article 17). https://tldv.io/app/settings/personal-settings/profile

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “tl;dv — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/tldv (CC BY-SA 4.0).

See tl;dv in the full index -> · How we score · Open data

Earned it? Show your grade

tl;dv grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade B

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