Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Tiscali's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

65/ 100 · C

Telecom & ISP · IT

How hard is it to cancel Tiscali?

Tiscali scores 65/100 (grade C) for how clearly it documents cancellation in the IT — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), phone, postal mail, in person, email.

Last reviewed 2026-06-06 · Documented-Policy tier · grade C

Customers can cancel via their MyTiscali online account area, email to [email protected], registered mail to Tiscali's Cagliari office, phone (130 for private customers), or in-person at a Tiscali store; a copy of a valid ID must always be included. Cancellations are processed within 30 days of receipt. A deactivation fee equal to one month's non-promotional tariff applies if the contract is terminated within the first 24 months. The 14-day statutory right of withdrawal (recesso) allows fee-free cancellation with a full refund of pre-paid amounts, minus a pro-rata charge for any service already activated during that window.

How to cancel Tiscali

  • Channels: online (self-serve), phone, postal mail, in person, email
  • Official cancellation page: https://assistenza.tiscali.it/informazioni/contratto/guida/disattivazione-servizi/
  • Pause/freeze: not offered. No pause or freeze option is documented on Tiscali's official support pages.
  • Account/data deletion: No formal data deletion/account closure process is documented on the official support site. Email accounts associated with connectivity services are retained even after service deactivation.

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Tiscali — Cancellation Friction Index (IT).” CES-1.1. https://www.cancelatlas.com/c/tiscali-it (CC BY-SA 4.0).

See Tiscali in the full index -> · How we score · Open data