Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Tiscali's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

65/ 100 · C

Telecom & ISP · IT

How hard is it to cancel Tiscali?

Tiscali scores 65/100 (grade C) for how clearly it documents cancellation in the IT, a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), phone, postal mail, in person, email.

Last reviewed 2026-06-06 · Documented-Policy tier · grade C

Customers can cancel via their MyTiscali online account area, email to [email protected], registered mail to Tiscali's Cagliari office, phone (130 for private customers), or in-person at a Tiscali store; a copy of a valid ID must always be included. Cancellations are processed within 30 days of receipt. A deactivation fee equal to one month's non-promotional tariff applies if the contract is terminated within the first 24 months. The 14-day statutory right of withdrawal (recesso) allows fee-free cancellation with a full refund of pre-paid amounts, minus a pro-rata charge for any service already activated during that window.

How to cancel Tiscali

  • Channels: online (self-serve), phone, postal mail, in person, email
  • Official cancellation page: https://assistenza.tiscali.it/informazioni/contratto/guida/disattivazione-servizi/
  • Pause/freeze: not offered. No pause or freeze option is documented on Tiscali's official support pages.
  • Account/data deletion: No formal data deletion/account closure process is documented on the official support site. Email accounts associated with connectivity services are retained even after service deactivation.

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Tiscali, Cancellation Friction Index (IT).” CES-1.1. https://www.cancelatlas.com/c/tiscali-it (CC BY-SA 4.0).

See Tiscali in the full index -> · How we score · Open data