Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly TIM (Telecom Italia)'s public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

61/ 100 · C

Telecom & ISP · IT

How hard is it to cancel TIM (Telecom Italia)?

TIM (Telecom Italia) scores 61/100 (grade C) for how clearly it documents cancellation in the IT, a partially documented cancellation policy with notable gaps. Cancellation is available via phone, online (self-serve), postal mail, email, in person.

Last reviewed 2026-06-05 · Documented-Policy tier · grade C

TIM customers can cancel via phone (187 for fixed, 119 for mobile), through the MyTIM online account area (multi-step, not a single-click button), at authorized TIM stores, by registered letter to Casella Postale 111, 00054 Fiumicino (RM), or by PEC email to [email protected]. The notice period is 30 days for broadband/internet services and 15 days for voice-only fixed lines; cancellation takes effect no later than 30 days from receipt of the request. A deactivation fee of approximately €25-€30 applies for fixed-line termination if cancelled within the contract term (12 or 24 months); for migrations to another operator the fee is €0; mobile contract cancellations incur approximately €5. Under Italian consumer law (Codice del Consumo) and the EU Electronic Communications Code, customers may withdraw without penalty within 30 days when TIM unilaterally modifies contract conditions, and a 14-day right of withdrawal (ripensamento) applies to contracts concluded remotely or off-premises.

How to cancel TIM (Telecom Italia)

  • Channels: phone, online (self-serve), postal mail, email, in person
  • Official cancellation page: https://www.tim.it/assistenza/per-la-tua-linea/cessazione-fisso
  • Pause/freeze: not offered. No standard pause/freeze option for main fixed or mobile plans. TIMvision (TV/streaming add-on) offers a suspension feature up to 3 times per calendar year via 187 or the TIMvision app, but the core telecom subscription cannot be paused.
  • Account/data deletion: Customers may exercise GDPR Art. 15-22 rights, including the right to erasure, by emailing [email protected] or calling 187 (fixed) / 119 (mobile) / 191. The Data Protection Officer is reachable at [email protected]. Data from community services is retained up to 6 months post-deletion plus statutory periods. https://www.gruppotim.it/it/footer/privacy.html

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “TIM (Telecom Italia), Cancellation Friction Index (IT).” CES-1.1. https://www.cancelatlas.com/c/tim-it (CC BY-SA 4.0).

See TIM (Telecom Italia) in the full index -> · How we score · Open data