Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly TIM (Telecom Italia)'s public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

61/ 100 · C

Telecom & ISP · IT

How hard is it to cancel TIM (Telecom Italia)?

TIM (Telecom Italia) scores 61/100 (grade C) for how clearly it documents cancellation in the IT — a partially documented cancellation policy with notable gaps. Cancellation is available via phone, online (self-serve), postal mail, email, in person.

Last reviewed 2026-06-05 · Documented-Policy tier · grade C

TIM customers can cancel via phone (187 for fixed, 119 for mobile), through the MyTIM online account area (multi-step, not a single-click button), at authorized TIM stores, by registered letter to Casella Postale 111, 00054 Fiumicino (RM), or by PEC email to [email protected]. The notice period is 30 days for broadband/internet services and 15 days for voice-only fixed lines; cancellation takes effect no later than 30 days from receipt of the request. A deactivation fee of approximately €25–€30 applies for fixed-line termination if cancelled within the contract term (12 or 24 months); for migrations to another operator the fee is €0; mobile contract cancellations incur approximately €5. Under Italian consumer law (Codice del Consumo) and the EU Electronic Communications Code, customers may withdraw without penalty within 30 days when TIM unilaterally modifies contract conditions, and a 14-day right of withdrawal (ripensamento) applies to contracts concluded remotely or off-premises.

How to cancel TIM (Telecom Italia)

  • Channels: phone, online (self-serve), postal mail, email, in person
  • Official cancellation page: https://www.tim.it/assistenza/per-la-tua-linea/cessazione-fisso
  • Pause/freeze: not offered. No standard pause/freeze option for main fixed or mobile plans. TIMvision (TV/streaming add-on) offers a suspension feature up to 3 times per calendar year via 187 or the TIMvision app, but the core telecom subscription cannot be paused.
  • Account/data deletion: Customers may exercise GDPR Art. 15-22 rights, including the right to erasure, by emailing [email protected] or calling 187 (fixed) / 119 (mobile) / 191. The Data Protection Officer is reachable at [email protected]. Data from community services is retained up to 6 months post-deletion plus statutory periods. https://www.gruppotim.it/it/footer/privacy.html

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “TIM (Telecom Italia) — Cancellation Friction Index (IT).” CES-1.1. https://www.cancelatlas.com/c/tim-it (CC BY-SA 4.0).

See TIM (Telecom Italia) in the full index -> · How we score · Open data