Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly TIM Brasil's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

66/ 100 · C

Telecom & ISP · BR

How hard is it to cancel TIM Brasil?

TIM Brasil scores 66/100 (grade C) for how clearly it documents cancellation in the BR, a partially documented cancellation policy with notable gaps. Cancellation is available via phone, in-app, online (self-serve), in person, postal mail.

Last reviewed 2026-06-06 · Documented-Policy tier · grade C

TIM Brasil allows cancellation via the Meu TIM app, Meu TIM web portal (under Serviços > Cancelamento de linha), phone (*144 or 1056), in-store, SMS (send 'CANCELAMENTO' with CPF to 4199), or mail. Digital self-service cancellation takes up to 2 business days (reversible within that window); agent-assisted cancellation is processed within 24 hours for mobile lines, and within 48 hours for UltraFibra broadband. Plans without a commitment period (prepaid, Controle without contract) carry no cancellation fee; plans with a minimum commitment period (12 months for UltraFibra; device-subsidy mobile plans) are subject to a proportional early-termination fee based on remaining contract time. No explicit refund or proration credit policy is disclosed for payments already made.

How to cancel TIM Brasil

  • Channels: phone, in-app, online (self-serve), in person, postal mail
  • Official cancellation page: https://www.tim.com.br/ajuda/perguntas-frequentes/conta-e-pagamento/cancelamento-de-linha
  • Pause/freeze: available, Temporary suspension (bloqueio temporário) is available for travel, loss, or theft via the Meu TIM app or by calling *144. The number is blocked but not permanently cancelled.
  • Account/data deletion: No data deletion policy is documented on TIM Brasil's official cancellation pages. Post-cancellation, Meu TIM account access remains active for viewing old invoices and line history.

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “TIM Brasil, Cancellation Friction Index (BR).” CES-1.1. https://www.cancelatlas.com/c/tim-brasil-br (CC BY-SA 4.0).

See TIM Brasil in the full index -> · How we score · Open data