Telecom & ISP · BR

How hard is it to cancel TIM Brasil?

TIM Brasil scores 66/100 (grade C) for how clearly it documents cancellation in the BR — a partially documented cancellation policy with notable gaps. Cancellation is available via phone, in-app, online (self-serve), in person, postal mail.

Last reviewed 2026-06-06 · Documented-Policy tier · grade C

TIM Brasil allows cancellation via the Meu TIM app, Meu TIM web portal (under Serviços > Cancelamento de linha), phone (*144 or 1056), in-store, SMS (send 'CANCELAMENTO' with CPF to 4199), or mail. Digital self-service cancellation takes up to 2 business days (reversible within that window); agent-assisted cancellation is processed within 24 hours for mobile lines, and within 48 hours for UltraFibra broadband. Plans without a commitment period (prepaid, Controle without contract) carry no cancellation fee; plans with a minimum commitment period (12 months for UltraFibra; device-subsidy mobile plans) are subject to a proportional early-termination fee based on remaining contract time. No explicit refund or proration credit policy is disclosed for payments already made.

How to cancel TIM Brasil

Channels: phone, in-app, online (self-serve), in person, postal mail
Official cancellation page: https://www.tim.com.br/ajuda/perguntas-frequentes/conta-e-pagamento/cancelamento-de-linha
Pause/freeze: available — Temporary suspension (bloqueio temporário) is available for travel, loss, or theft via the Meu TIM app or by calling *144. The number is blocked but not permanently cancelled.
Account/data deletion: No data deletion policy is documented on TIM Brasil's official cancellation pages. Post-cancellation, Meu TIM account access remains active for viewing old invoices and line history.

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “TIM Brasil — Cancellation Friction Index (BR).” CES-1.1. https://www.cancelatlas.com/c/tim-brasil-br (CC BY-SA 4.0).

See TIM Brasil in the full index -> · How we score · Open data