Telecom & ISP · CO
How hard is it to cancel Tigo?
Tigo scores 66/100 (grade C) for how clearly it documents cancellation in the CO, a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), in-app, phone, in person.
Tigo Colombia allows cancellation via the Mi Tigo website/app, by calling #503 (sales line), or in person at a Tigo store; no permanence clause applies to most plans. Requests must be submitted at least 3 business days before the billing cut-off date; if submitted with fewer than 3 business days' notice, cancellation takes effect at the end of the following billing period. For fixed services with a 12-month minimum commitment, an early-termination charge applies proportional to the remaining months. Equipment provided on loan (modem/decoder) must be returned to a store or via a scheduled pickup at no cost.
How to cancel Tigo
- Channels: online (self-serve), in-app, phone, in person
- Official cancellation page: https://ayuda.tigo.com.co/hc/centro-de-ayuda/articles/1729093882
- Pause/freeze: available, Voluntary temporary suspension of mobile lines is available for up to 2 months (60 days) per year (consecutive or split). During suspension, basic plan charges are eliminated. Request via WhatsApp or at a Tigo store. Fixed-service suspension is also available per a separate help article.
- Account/data deletion: Under Colombian data protection law (Ley 1581 de 2012), customers may request suppression of personal data by contacting Colombia Móvil S.A. E.S.P. directly (Av. Calle 26 No. 92-32, Bogotá; tel. 4435000) or via tigo.com.co. No dedicated online deletion form is disclosed. https://ayuda.tigo.com.co/hc/centro-de-ayuda/articles/1728715197-proteccion-de-datos-personales-general
Evidence
- Términos y condiciones para la Cancelación de Servicios y/o terminación del Contrato | Tigo Colombia (accessed 2026-06-06)
- Lo que debes saber sobre el retiro de tus servicios Tigo | General (accessed 2026-06-06)
- Last reviewed 2026-06-06 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Tigo, Cancellation Friction Index (CO).” CES-1.1. https://www.cancelatlas.com/c/tigo-co (CC BY-SA 4.0).