Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Tidal's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

80/ 100 · B

Music & audio · US

How hard is it to cancel Tidal?

Tidal scores 80/100 (grade B) for how clearly it documents cancellation in the US, a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app.

Last reviewed 2026-06-05 · Documented-Policy tier · grade B

Tidal subscribers can cancel online via account.tidal.com or through the app at any time; access continues until the end of the current billing cycle with no proration. US subscribers are not entitled to refunds, including for forgotten renewals, while limited cooling-off rights apply outside the US (14 days in EU/UK, 7 days in Brazil if no streaming has occurred). Third-party subscribers (Apple, Google Play, Amazon) must cancel directly through that platform, as Tidal cannot process refunds for those transactions.

How to cancel Tidal

  • Channels: online (self-serve), in-app
  • Official cancellation page: https://support.tidal.com/hc/en-us/articles/201314601-Cancel-Tidal-Subscription-or-Trial
  • Pause/freeze: not offered. Tidal does not offer a documented subscription pause or freeze option; the only alternatives are plan modification or full cancellation.
  • Refund policy: https://support.tidal.com/hc/en-us/articles/22401976776593-Refund-FAQs
  • Account/data deletion: Users can delete their account via self-service at account.tidal.com, which permanently and immediately removes playlists, favorites, listening history, profile, and uploaded music with no recovery option; deleting the account does not cancel a third-party-managed subscription (Apple/Google), which must be cancelled separately. https://support.tidal.com/hc/en-us/articles/44745598330385-Delete-Your-Tidal-Account-or-Artist-Data

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Tidal, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/tidal (CC BY-SA 4.0).

See Tidal in the full index -> · How we score · Open data

Earned it? Show your grade

Tidal grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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