Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Thorne's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

75/ 100 · B

Meal kits & food · US

How hard is it to cancel Thorne?

Thorne scores 75/100 (grade B) for how clearly it documents cancellation in the US, a clearly documented cancellation policy. Cancellation is available via online (self-serve).

Last reviewed 2026-06-06 · Documented-Policy tier · grade B

Thorne auto-ship subscriptions are cancelled fully online: log in, go to Profile > Subscriptions, select Modify > Edit for each product, then click Unsubscribe; an email and in-account notification confirm the cancellation. Thorne recommends making changes at least 7 days before the next ship date to ensure they take effect. A 60-day satisfaction guarantee covers product returns, though a 25% restocking fee applies; subscription-specific refund terms are not separately disclosed online. Customer support is reachable by phone (1-800-228-1966) or email ([email protected]) for additional assistance.

How to cancel Thorne

  • Channels: online (self-serve)
  • Official cancellation page: https://www.thorne.com/faq/how-do-i-cancel-an-auto-ship-subscription
  • Pause/freeze: not offered. No pause or skip-shipment option is documented on Thorne's official FAQ or subscription management pages. Customers can modify frequency or cancel; no hold/pause feature is disclosed.
  • Refund policy: https://www.thorne.com/faqs/returns-and-exchanges
  • Account/data deletion: Email [email protected] with subject line 'Consumer Health Data Request' to invoke the right to deletion under applicable US state privacy laws. Thorne may decline in limited circumstances per law. https://www.thorne.com/terms/consumer-health-data-privacy-policy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Thorne, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/thorne-us (CC BY-SA 4.0).

See Thorne in the full index -> · How we score · Open data

Earned it? Show your grade

Thorne grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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