How hard is it to cancel Thorne?

Thorne auto-ship subscriptions are cancelled fully online: log in, go to Profile > Subscriptions, select Modify > Edit for each product, then click Unsubscribe; an email and in-account notification confirm the cancellation. Thorne recommends making changes at least 7 days before the next ship date to ensure they take effect. A 60-day satisfaction guarantee covers product returns, though a 25% restocking fee applies; subscription-specific refund terms are not separately disclosed online. Customer support is reachable by phone (1-800-228-1966) or email ([email protected]) for additional assistance.

How to cancel Thorne

• Channels: online (self-serve)
• Official cancellation page: https://www.thorne.com/faq/how-do-i-cancel-an-auto-ship-subscription
• Pause/freeze: not offered. No pause or skip-shipment option is documented on Thorne's official FAQ or subscription management pages. Customers can modify frequency or cancel; no hold/pause feature is disclosed.
• Refund policy: https://www.thorne.com/faqs/returns-and-exchanges
• Account/data deletion: Email [email protected] with subject line 'Consumer Health Data Request' to invoke the right to deletion under applicable US state privacy laws. Thorne may decline in limited circumstances per law. https://www.thorne.com/terms/consumer-health-data-privacy-policy

Evidence

• {'title': 'How do I cancel an auto-ship subscription? | Thorne (accessed 2026-06-06)', 'url': 'https://www.thorne.com/faq/how-do-i-cancel-an-auto-ship-subscription'}
• {'title': 'FAQs Returns and Exchanges | Thorne (accessed 2026-06-06)', 'url': 'https://www.thorne.com/faqs/returns-and-exchanges'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Thorne — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/thorne-us (CC BY-SA 4.0).

See Thorne in the full index -> · How we score · Open data

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