How hard is it to cancel TheraBox?

TheraBox subscribers can cancel at any time by logging into their account and clicking 'Cancel,' or by emailing [email protected]. Cancellations must be submitted before the 9th of the month (PST) to avoid the next renewal charge. Full refunds are available within 24 hours of an order or renewal by emailing support; after that window, unopened boxes may be returned within 30 days for store credit or a refund minus an $8.95 return-shipping fee. Prepaid multi-month subscribers receive all remaining prepaid boxes after cancellation before the subscription ends.

How to cancel TheraBox

• Channels: online (self-serve), email
• Official cancellation page: https://mytherabox.com/pages/faq
• Pause/freeze: available — Members can skip one or more months via the account portal or by emailing [email protected]. The skip request must be submitted before the 9th of the month to apply to the next box. A 'gift-on-skip' option also allows redirecting the skipped box to someone else.
• Account/data deletion: No dedicated data deletion policy or process is disclosed on the FAQ or Terms of Service pages.

Evidence

• {'title': 'FAQ – TheraBox - Self Care Subscription Box (accessed 2026-06-06)', 'url': 'https://mytherabox.com/pages/faq'}
• {'title': 'Terms of service – TheraBox - Self Care Subscription Box (accessed 2026-06-06)', 'url': 'https://mytherabox.com/policies/terms-of-service'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “TheraBox — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/therabox-us (CC BY-SA 4.0).

See TheraBox in the full index -> · How we score · Open data

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