News & publishing · gb
How hard is it to cancel The Times & The Sunday Times?
The Times & The Sunday Times scores 60/100 (grade C) for how clearly it documents cancellation in the gb — a partially documented cancellation policy with notable gaps. Cancellation is available via phone, online_self_serve.
The Times directs subscribers to cancel by calling Customer Services (0800 018 5177 in the UK), and also references an online cancel page at thetimes.co.uk/account/cancel, though readers frequently report phone being the practical route. Subscriptions auto-renew and carry an initial minimum 52-week contract; after the minimum term, cancellation must be requested at least 2 days before the next billing date. Refunds are generally available during a trial and within 14 days of subscribing, after which refunds for unused time are not standard. App-store subscriptions must be cancelled through Apple or Google. Access continues until the end of the paid period.
How to cancel The Times & The Sunday Times
- Channels: phone, online_self_serve
- Official cancellation page: https://www.thetimes.co.uk/static/terms-and-conditions/
- Pause/freeze: not offered. No standard self-serve pause; subscriptions run on a minimum 52-week contract term. App-store subscriptions are managed via Apple/Google.
- Refund policy: https://www.thetimes.co.uk/static/terms-and-conditions/
- Account/data deletion: Data handling governed by the News UK / Times privacy policy; data-subject requests via customer services. https://www.thetimes.co.uk/static/privacy-policy/
Evidence
- The Times — Terms and Conditions (accessed 2026-06-16)
- The Times — Cancel account page (accessed 2026-06-16)
- Last reviewed 2026-06-16 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “The Times & The Sunday Times — Cancellation Friction Index (gb).” CES-1.1. https://www.cancelatlas.com/c/the-times-uk (CC BY-SA 4.0).
See The Times & The Sunday Times in the full index -> · How we score · Open data