News & publishing · gb
How hard is it to cancel The Times & The Sunday Times?
The Times & The Sunday Times scores 60/100 (grade C) for how clearly it documents cancellation in the gb, a partially documented cancellation policy with notable gaps. Cancellation is available via phone, online_self_serve.
The Times directs subscribers to cancel by calling Customer Services (0800 018 5177 in the UK), and also references an online cancel page at thetimes.co.uk/account/cancel, though readers frequently report phone being the practical route. Subscriptions auto-renew and carry an initial minimum 52-week contract; after the minimum term, cancellation must be requested at least 2 days before the next billing date. Refunds are generally available during a trial and within 14 days of subscribing, after which refunds for unused time are not standard. App-store subscriptions must be cancelled through Apple or Google. Access continues until the end of the paid period.
How to cancel The Times & The Sunday Times
- Channels: phone, online_self_serve
- Official cancellation page: https://www.thetimes.co.uk/static/terms-and-conditions/
- Pause/freeze: not offered. No standard self-serve pause; subscriptions run on a minimum 52-week contract term. App-store subscriptions are managed via Apple/Google.
- Refund policy: https://www.thetimes.co.uk/static/terms-and-conditions/
- Account/data deletion: Data handling governed by the News UK / Times privacy policy; data-subject requests via customer services. https://www.thetimes.co.uk/static/privacy-policy/
Evidence
- The Times — Terms and Conditions (accessed 2026-06-16)
- The Times — Cancel account page (accessed 2026-06-16)
- Last reviewed 2026-06-16 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “The Times & The Sunday Times, Cancellation Friction Index (gb).” CES-1.1. https://www.cancelatlas.com/c/the-times-uk (CC BY-SA 4.0).
See The Times & The Sunday Times in the full index -> · How we score · Open data