How hard is it to cancel The Information?

Subscribers may cancel at any time via their online account settings (My Settings dropdown) or through the Help Center Cancel Subscription page; app subscribers cancel through Apple/Google app store subscription management. Cancellation takes effect at the end of the current billing cycle, with no refund for unused time. There are no prorated refunds; the no-refund rule applies to all US subscribers. EU and UK consumers have a statutory 14-day refund window, which ends as soon as they access any content.

How to cancel The Information

• Channels: online (self-serve), in-app, email
• Official cancellation page: https://www.theinformation.com/payment-policy
• Pause/freeze: not offered. No pause or freeze option is documented. Subscribers can cancel at any time and retain access through the end of the current billing period.
• Account/data deletion: Users may request deletion of personal data by emailing [email protected]. The Information reserves the right to retain archived data to the extent permitted by law, and payment records may be kept for several years for legal/contractual compliance. https://www.theinformation.com/privacy

Evidence

• {'title': 'Payment Policy — The Information (accessed 2026-06-05)', 'url': 'https://www.theinformation.com/payment-policy'}
• {'title': 'Cancel subscription – Help Center, The Information (accessed 2026-06-05)', 'url': 'https://theinformation.zendesk.com/hc/en-us/articles/218193188-Cancel-subscription'}
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “The Information — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/the-information (CC BY-SA 4.0).

See The Information in the full index -> · How we score · Open data

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