How hard is it to cancel The Information?

Subscribers may cancel at any time via their online account settings (My Settings dropdown) or through the Help Center Cancel Subscription page; app subscribers cancel through Apple/Google app store subscription management. Cancellation takes effect at the end of the current billing cycle, with no refund for unused time. There are no prorated refunds; the no-refund rule applies to all US subscribers. EU and UK consumers have a statutory 14-day refund window, which ends as soon as they access any content.

How to cancel The Information

• Channels: online (self-serve), in-app, email
• Official cancellation page: https://www.theinformation.com/payment-policy
• Pause/freeze: not offered. No pause or freeze option is documented. Subscribers can cancel at any time and retain access through the end of the current billing period.
• Account/data deletion: Users may request deletion of personal data by emailing [email protected]. The Information reserves the right to retain archived data to the extent permitted by law, and payment records may be kept for several years for legal/contractual compliance. https://www.theinformation.com/privacy

Evidence

• Payment Policy — The Information (accessed 2026-06-05)
• Cancel subscription – Help Center, The Information (accessed 2026-06-05)
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “The Information, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/the-information (CC BY-SA 4.0).

See The Information in the full index -> · How we score · Open data

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