How hard is it to cancel The Gym Group?

Monthly members cancel via the app or member area online (or Live Chat for card-payment members); 5 working days' notice before the next billing date is required to avoid the upcoming charge. Refunds are only available within the first 14 days of joining — full refund if unused, proportionate if the gym was used; after 14 days no refunds are issued for unused time. Saver (fixed-term) memberships cannot be cancelled after the 14-day window and cannot be frozen. Monthly memberships can be frozen (paused) at any time, with Ultimate members receiving one free freeze month per year and other tiers paying a stated fee.

How to cancel The Gym Group

• Channels: online (self-serve), in-app, phone, email
• Official cancellation page: https://support.thegymgroup.com/support/solutions/articles/44002527835-how-do-i-cancel-my-monthly-membership-
• Pause/freeze: available — Monthly members (Standard, Off-Peak, Ultimate) can freeze their membership via the app or member area. Ultimate members get one free freeze month per year; other tiers pay a fee shown in the freeze page. Freeze is not available on Saver (fixed-term) memberships.
• Account/data deletion: UK GDPR right to erasure is acknowledged. Members can request deletion by emailing [email protected] or writing to the Data Protection Officer at The Gym Group, 2nd Floor, Arding & Hobbs, 7 St John's Road, London SW11 1QN. Responses are provided within 31 days. https://www.thegymgroup.com/privacy-cookie-policy/

Evidence

• {'title': 'How do I cancel my monthly membership? — The Gym Group Support (accessed 2026-06-05)', 'url': 'https://support.thegymgroup.com/support/solutions/articles/44002527835-how-do-i-cancel-my-monthly-membership-'}
• {'title': 'Membership Agreement — The Gym Group (accessed 2026-06-05)', 'url': 'https://www.thegymgroup.com/legal/membership-agreement/'}
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “The Gym Group — Cancellation Friction Index (UK).” CES-1.1. https://www.cancelatlas.com/c/the-gym-group-uk (CC BY-SA 4.0).

See The Gym Group in the full index -> · How we score · Open data

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