Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly The Gym Group's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

70/ 100 · B

Fitness & gym · UK

How hard is it to cancel The Gym Group?

The Gym Group scores 70/100 (grade B) for how clearly it documents cancellation in the UK, a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app, phone, email.

Last reviewed 2026-06-05 · Documented-Policy tier · grade B

Monthly members cancel via the app or member area online (or Live Chat for card-payment members); 5 working days' notice before the next billing date is required to avoid the upcoming charge. Refunds are only available within the first 14 days of joining, full refund if unused, proportionate if the gym was used; after 14 days no refunds are issued for unused time. Saver (fixed-term) memberships cannot be cancelled after the 14-day window and cannot be frozen. Monthly memberships can be frozen (paused) at any time, with Ultimate members receiving one free freeze month per year and other tiers paying a stated fee.

How to cancel The Gym Group

  • Channels: online (self-serve), in-app, phone, email
  • Official cancellation page: https://support.thegymgroup.com/support/solutions/articles/44002527835-how-do-i-cancel-my-monthly-membership-
  • Pause/freeze: available, Monthly members (Standard, Off-Peak, Ultimate) can freeze their membership via the app or member area. Ultimate members get one free freeze month per year; other tiers pay a fee shown in the freeze page. Freeze is not available on Saver (fixed-term) memberships.
  • Account/data deletion: UK GDPR right to erasure is acknowledged. Members can request deletion by emailing [email protected] or writing to the Data Protection Officer at The Gym Group, 2nd Floor, Arding & Hobbs, 7 St John's Road, London SW11 1QN. Responses are provided within 31 days. https://www.thegymgroup.com/privacy-cookie-policy/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “The Gym Group, Cancellation Friction Index (UK).” CES-1.1. https://www.cancelatlas.com/c/the-gym-group-uk (CC BY-SA 4.0).

See The Gym Group in the full index -> · How we score · Open data

Earned it? Show your grade

The Gym Group grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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