Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly The Australian's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

47/ 100 · D

News & publishing · au

How hard is it to cancel The Australian?

The Australian scores 47/100 (grade D) for how clearly it documents cancellation in the au — a poorly documented cancellation policy. Cancellation is available via phone.

Last reviewed 2026-06-16 · Documented-Policy tier · grade D

The Australian (News Corp Australia) digital subscriptions auto-renew at the end of each billing period unless cancelled. There is no online self-serve cancel button: subscribers must phone the subscriber-services line 1300 696 397 (1300 MY NEWS) during business hours, where a retention/save attempt is standard, making this effectively phone-only with retention friction. Subscriptions can be cancelled at any time with no fixed-term lock-in, and access continues to the end of the paid period. Refunds are generally not given for the remainder of a billing cycle; access simply runs out. A PayPal-billed subscriber can stop billing via PayPal as a workaround to the phone call.

How to cancel The Australian

  • Channels: phone
  • Official cancellation page: https://www.theaustralian.com.au/help
  • Pause/freeze: not offered. No self-serve pause documented for digital; print holds handled via subscriber services by phone.
  • Refund policy: https://www.theaustralian.com.au/help
  • Account/data deletion: Handled via News Corp Australia privacy / collection-statement channels, not a self-serve in-account delete; contact privacy team. https://preferences.news.com.au/privacy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “The Australian — Cancellation Friction Index (au).” CES-1.1. https://www.cancelatlas.com/c/the-australian-au (CC BY-SA 4.0).

See The Australian in the full index -> · How we score · Open data