Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly The Australian's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

47/ 100 · D

News & publishing · au

How hard is it to cancel The Australian?

The Australian scores 47/100 (grade D) for how clearly it documents cancellation in the au, a poorly documented cancellation policy. Cancellation is available via phone.

Last reviewed 2026-06-16 · Documented-Policy tier · grade D

The Australian (News Corp Australia) digital subscriptions auto-renew at the end of each billing period unless cancelled. There is no online self-serve cancel button: subscribers must phone the subscriber-services line 1300 696 397 (1300 MY NEWS) during business hours, where a retention/save attempt is standard, making this effectively phone-only with retention friction. Subscriptions can be cancelled at any time with no fixed-term lock-in, and access continues to the end of the paid period. Refunds are generally not given for the remainder of a billing cycle; access simply runs out. A PayPal-billed subscriber can stop billing via PayPal as a workaround to the phone call.

How to cancel The Australian

  • Channels: phone
  • Official cancellation page: https://www.theaustralian.com.au/help
  • Pause/freeze: not offered. No self-serve pause documented for digital; print holds handled via subscriber services by phone.
  • Refund policy: https://www.theaustralian.com.au/help
  • Account/data deletion: Handled via News Corp Australia privacy / collection-statement channels, not a self-serve in-account delete; contact privacy team. https://preferences.news.com.au/privacy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “The Australian, Cancellation Friction Index (au).” CES-1.1. https://www.cancelatlas.com/c/the-australian-au (CC BY-SA 4.0).

See The Australian in the full index -> · How we score · Open data