How hard is it to cancel Tesco Mobile?

To switch and keep your number, text PAC to 65075 (free, delivered within ~1 minute, valid 30 days); to switch with a new number, text STAC to 75075; give the code to your new network and the switch completes within one working day. With a PAC/STAC you do not give 30 days' notice, but cancelling without moving networks requires a 30-day notice period. Early Termination Charges apply if you leave a Pay Monthly contract within the minimum term (none within the 14-day cooling-off period); text INFO to 85075 to see ETCs. A final airtime bill including recent usage and any ETCs is issued, and PAYG customers can request a refund of remaining credit via Webchat.

How to cancel Tesco Mobile

• Channels: online (self-serve), phone, live chat, text
• Official cancellation page: https://www.tescomobile.com/help/managing-your-account/leaving-tesco-mobile/switching-to-another-network
• Pause/freeze: not offered. No pause/freeze option disclosed on the leaving pages.
• Refund policy: https://www.tescomobile.com/help/managing-your-account/leaving-tesco-mobile
• Account/data deletion: No self-serve data-deletion control on the cancel pages; data handling governed by Tesco Mobile's privacy policy. PAYG customers can request a refund of remaining credit via Webchat when switching. https://www.tescomobile.com/help/privacy-and-cookies

Evidence

• Switching to another network | Tesco Mobile
• Last reviewed 2026-06-16 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Tesco Mobile, Cancellation Friction Index (GB).” CES-1.1. https://www.cancelatlas.com/c/tesco-mobile-uk (CC BY-SA 4.0).

See Tesco Mobile in the full index -> · How we score · Open data

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