How hard is it to cancel Tesco Mobile?

To switch and keep your number, text PAC to 65075 (free, delivered within ~1 minute, valid 30 days); to switch with a new number, text STAC to 75075; give the code to your new network and the switch completes within one working day. With a PAC/STAC you do not give 30 days' notice, but cancelling without moving networks requires a 30-day notice period. Early Termination Charges apply if you leave a Pay Monthly contract within the minimum term (none within the 14-day cooling-off period); text INFO to 85075 to see ETCs. A final airtime bill including recent usage and any ETCs is issued, and PAYG customers can request a refund of remaining credit via Webchat.

How to cancel Tesco Mobile

• Channels: online (self-serve), phone, live chat, text
• Official cancellation page: https://www.tescomobile.com/help/managing-your-account/leaving-tesco-mobile/switching-to-another-network
• Pause/freeze: not offered. No pause/freeze option disclosed on the leaving pages.
• Refund policy: https://www.tescomobile.com/help/managing-your-account/leaving-tesco-mobile
• Account/data deletion: No self-serve data-deletion control on the cancel pages; data handling governed by Tesco Mobile's privacy policy. PAYG customers can request a refund of remaining credit via Webchat when switching. https://www.tescomobile.com/help/privacy-and-cookies

Evidence

• Switching to another network | Tesco Mobile
• Last reviewed 2026-06-16 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Tesco Mobile — Cancellation Friction Index (GB).” CES-1.1. https://www.cancelatlas.com/c/tesco-mobile-uk (CC BY-SA 4.0).

See Tesco Mobile in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/tesco-mobile-uk"><img src="https://www.cancelatlas.com/share/badges/tesco-mobile-uk.svg" alt="Cancel Atlas — Grade A" width="232" height="52"></a>