How hard is it to cancel Tenpo?

Tenpo (Chilean neobank/digital wallet) provides fully self-serve account closure in the app: tap the name initial, go to 'Datos Personales' and select 'Eliminar cuenta'; the balance must be $0 and the request is processed within 24 business hours.

How to cancel Tenpo

• Channels: in-app
• Official cancellation page: https://soporte.tenpo.cl/hc/es-419/articles/13950954169243--C%C3%B3mo-cierro-mi-cuenta
• Pause/freeze: not offered.
• Account/data deletion: Account deletion is requested from the app under Datos Personales > Eliminar cuenta; account must be at $0 before closure; processed within 24 business hours. https://soporte.tenpo.cl/hc/es-419/articles/13950954169243--C%C3%B3mo-cierro-mi-cuenta

Evidence

• Tenpo - Como cierro mi cuenta
• Last reviewed 2026-06-17 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Tenpo, Cancellation Friction Index (CL).” CES-1.1. https://www.cancelatlas.com/c/tenpo-cl (CC BY-SA 4.0).

See Tenpo in the full index -> · How we score · Open data

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