How hard is it to cancel Tenpo?

Tenpo (Chilean neobank/digital wallet) provides fully self-serve account closure in the app: tap the name initial, go to 'Datos Personales' and select 'Eliminar cuenta'; the balance must be $0 and the request is processed within 24 business hours.

How to cancel Tenpo

• Channels: in-app
• Official cancellation page: https://soporte.tenpo.cl/hc/es-419/articles/13950954169243--C%C3%B3mo-cierro-mi-cuenta
• Pause/freeze: not offered.
• Account/data deletion: Account deletion is requested from the app under Datos Personales > Eliminar cuenta; account must be at $0 before closure; processed within 24 business hours. https://soporte.tenpo.cl/hc/es-419/articles/13950954169243--C%C3%B3mo-cierro-mi-cuenta

Evidence

• Tenpo - Como cierro mi cuenta
• Last reviewed 2026-06-17 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Tenpo — Cancellation Friction Index (CL).” CES-1.1. https://www.cancelatlas.com/c/tenpo-cl (CC BY-SA 4.0).

See Tenpo in the full index -> · How we score · Open data

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