Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Tempo's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

75/ 100 · B

Fitness & gym · US

How hard is it to cancel Tempo?

Tempo scores 75/100 (grade B) for how clearly it documents cancellation in the US, a clearly documented cancellation policy. Cancellation is available via online (self-serve), phone, email.

Last reviewed 2026-06-06 · Documented-Policy tier · grade B

Tempo membership can be cancelled self-service through the Member Portal (app.tempo.fit/login > Current Plan), by email at [email protected], or by phone at (833) 966-1777. Cancellation takes effect at the end of the current billing cycle with full access retained until then. Prepaid 12- and 24-month plans are non-refundable with no proration; within the first 30 days of hardware receipt a full refund including membership is available. Members may pause for up to 3 months per 12-month period.

How to cancel Tempo

  • Channels: online (self-serve), phone, email
  • Official cancellation page: https://tempo.fit/membership-cancellation-policy
  • Pause/freeze: available, Members can pause membership for up to 3 months (continuously or cumulatively) per 12-month period. Pause does not count toward any 12-month commitment. Initiated via Member Portal or by contacting support.
  • Refund policy: https://support.tempo.fit/support/solutions/articles/151000154602-cancellations-returns
  • Account/data deletion: Account deletion is available in-app on iOS (Settings > Account > Request to Delete Account). Users are shown what data will be deleted and must type 'delete' to confirm. Primary account holders are contacted by support to finalize; secondary accounts delete automatically. https://support.tempo.fit/support/solutions/articles/151000154734-mobile-app-account-deletion

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Tempo, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/tempo (CC BY-SA 4.0).

See Tempo in the full index -> · How we score · Open data

Earned it? Show your grade

Tempo grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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