How hard is it to cancel Tempo?

Tempo membership can be cancelled self-service through the Member Portal (app.tempo.fit/login > Current Plan), by email at [email protected], or by phone at (833) 966-1777. Cancellation takes effect at the end of the current billing cycle with full access retained until then. Prepaid 12- and 24-month plans are non-refundable with no proration; within the first 30 days of hardware receipt a full refund including membership is available. Members may pause for up to 3 months per 12-month period.

How to cancel Tempo

• Channels: online (self-serve), phone, email
• Official cancellation page: https://tempo.fit/membership-cancellation-policy
• Pause/freeze: available — Members can pause membership for up to 3 months (continuously or cumulatively) per 12-month period. Pause does not count toward any 12-month commitment. Initiated via Member Portal or by contacting support.
• Refund policy: https://support.tempo.fit/support/solutions/articles/151000154602-cancellations-returns
• Account/data deletion: Account deletion is available in-app on iOS (Settings > Account > Request to Delete Account). Users are shown what data will be deleted and must type 'delete' to confirm. Primary account holders are contacted by support to finalize; secondary accounts delete automatically. https://support.tempo.fit/support/solutions/articles/151000154734-mobile-app-account-deletion

Evidence

• {'title': 'Tempo Membership Cancellation Policy (accessed 2026-06-06)', 'url': 'https://tempo.fit/membership-cancellation-policy'}
• {'title': 'Cancellations & Returns - Tempo Fit (accessed 2026-06-06)', 'url': 'https://support.tempo.fit/support/solutions/articles/151000154602-cancellations-returns'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Tempo — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/tempo (CC BY-SA 4.0).

See Tempo in the full index -> · How we score · Open data

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