How hard is it to cancel Telus?

Cancelling main TELUS services (mobility lines, internet, TV, home phone) requires calling customer service: Mobility at 1-866-558-2273 (*611) or Home Services at 1-888-811-2323; in-store cancellation is also accepted. Add-on digital subscriptions can be cancelled self-serve via the My TELUS online portal or app. Per CRTC rules, service charges are prorated to the cancellation date and any unused portion of a prepaid billing cycle must be refunded; for add-on subscriptions, no refund is provided outside Quebec (Quebec customers receive a prorated refund). Early termination fees apply for device subsidies on fixed-term contracts, but a 15-day (30-day for customers with disabilities) cooling-off period waives ETFs.

How to cancel Telus

• Channels: phone, online (self-serve), in person
• Official cancellation page: https://www.telus.com/en/support/topic/billing-and-payments/transfers-moves-suspensions/cancel-service
• Pause/freeze: available — Vacation Suspension available for both Mobility ($30/month) and Home Services ($15/month, home phone and internet only — TV excluded). Minimum 1 month, maximum 6 months per year. Number and account are retained during suspension.
• Account/data deletion: Customers may request deletion of personal information through the TELUS Privacy Request Centre by mail (3rd floor, 4519 Canada Way, Burnaby BC V5G 4S4), by email at [email protected], or by phone at 1-800-567-0000. Telus may retain certain data to meet legal and regulatory obligations. https://www.telus.com/en/about/privacy/faqs

Evidence

• {'title': 'Cancelling TELUS services | Support | TELUS.com (accessed 2026-06-06)', 'url': 'https://www.telus.com/en/support/topic/billing-and-payments/transfers-moves-suspensions/cancel-service'}
• {'title': 'TELUS Subscriptions FAQ | TELUS Support (accessed 2026-06-06)', 'url': 'https://www.telus.com/en/support/article/telus-subscriptions'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Telus — Cancellation Friction Index (CA).” CES-1.1. https://www.cancelatlas.com/c/telus-ca (CC BY-SA 4.0).

See Telus in the full index -> · How we score · Open data