Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Tella's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

79/ 100 · B

Software & SaaS · US

How hard is it to cancel Tella?

Tella scores 79/100 (grade B) for how clearly it documents cancellation in the US, a clearly documented cancellation policy. Cancellation is available via online (self-serve), email.

Last reviewed 2026-06-06 · Documented-Policy tier · grade B

Tella subscriptions can be cancelled at any time from account settings (Settings > Plans & Billing > Manage > Cancel Subscription), with access continuing until the end of the current billing period. A 14-day full satisfaction guarantee applies to initial purchases; refunds are also available for billing errors, technical issues preventing use, and accidental renewals claimed within 7 days of renewal. Cancellation can alternatively be requested by emailing [email protected]. No refunds are issued for mid-period cancellations outside these circumstances.

How to cancel Tella

  • Channels: online (self-serve), email
  • Official cancellation page: https://www.tella.com/legal/refund-policy
  • Pause/freeze: not offered. No subscription pause feature is documented on Tella's official help or legal pages.
  • Refund policy: https://www.tella.com/legal/refund-policy
  • Account/data deletion: Users can delete their account and all personal data by emailing [email protected]. Upon deletion, the entire account including all personal data is deleted from Tella's servers. GDPR and CCPA rights (erasure, access, portability) are also available via [email protected]. https://www.tella.com/legal/privacy-policy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Tella, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/tella (CC BY-SA 4.0).

See Tella in the full index -> · How we score · Open data

Earned it? Show your grade

Tella grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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