Telecom & ISP · ID

How hard is it to cancel Telkomsel?

Telkomsel scores 54/100 (grade D) for how clearly it documents cancellation in the ID — a poorly documented cancellation policy. Cancellation is available via in-app, phone, in person, online (self-serve), email.

Last reviewed 2026-06-06 · Documented-Policy tier · grade D

Telkomsel mobile (prepaid/postpaid) packages can be cancelled immediately via the MyTelkomsel app (Paket dan Berlangganan > Berhenti Berlangganan), USSD *363#, SMS unreg codes to 3636, calling 188, or through the Veronika virtual assistant; cancellation takes effect immediately with no stated notice period. For IndiHome fixed broadband, cancellation requires calling 188 or visiting a physical GraPARI store, a minimum 3-month service tenure is required, and a 12-month contract applies with early termination penalties; customers must also return modem and STB equipment. Refund policy is minimal — for failed transactions the balance is returned to the original payment method, but no prorated refunds for unexpired package periods are documented. GraPARI Online provides the same service as in-person visits and can be used from anywhere.

How to cancel Telkomsel

Channels: in-app, phone, in person, online (self-serve), email
Official cancellation page: https://www.telkomsel.com/jelajah/jelajah-lifestyle/5-cara-menonaktifkan-paket-telkomsel
Pause/freeze: not offered. No pause or freeze option is documented on Telkomsel's official support pages for either mobile packages or IndiHome fixed broadband.
Account/data deletion: Customers can request erasure of personal data by calling 188, emailing [email protected], using the virtual assistant, or visiting a GraPARI outlet. Telkomsel may retain data on lawful grounds even after contract termination, as stated in their Privacy Policy. https://www.telkomsel.com/en/privacy-policy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Telkomsel — Cancellation Friction Index (ID).” CES-1.1. https://www.cancelatlas.com/c/telkomsel-id (CC BY-SA 4.0).

See Telkomsel in the full index -> · How we score · Open data