Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Tapple's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

79/ 100 · B

Dating apps · JP

How hard is it to cancel Tapple?

Tapple scores 79/100 (grade B) for how clearly it documents cancellation in the JP, a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app.

Last reviewed 2026-06-16 · Documented-Policy tier · grade B

Tapple (operated by Matching Agent / CyberAgent, Japan) lets paid members of the Standard or Simple plan stop auto-renewal in-app, after which auto-renewal-stopped is shown and the plan runs to its expiry date. The cancellation path depends on payment method: App Store and Google Play subscriptions are stopped through the respective store, while web/credit-card subscriptions are stopped in the Tapple settings. The help center warns that deleting the account does not stop auto-renewal except for PayPal/credit-card billing, and uninstalling the app never cancels billing. No documented partial-period refund or pause option.

How to cancel Tapple

  • Channels: online (self-serve), in-app
  • Official cancellation page: https://support.tapple.me/hc/ja/articles/360007486933
  • Pause/freeze: not offered. Tapple documents no pause or freeze option; users stop auto-renewal and the paid plan runs until its expiry date.
  • Account/data deletion: Withdrawal is separate from stopping a paid plan. For most payment methods auto-renewal does NOT stop on account deletion and must be stopped separately. https://support.tapple.me/hc/ja/articles/360007356854

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Tapple, Cancellation Friction Index (JP).” CES-1.1. https://www.cancelatlas.com/c/tapple-jp (CC BY-SA 4.0).

See Tapple in the full index -> · How we score · Open data

Earned it? Show your grade

Tapple grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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