Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Tapple's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

79/ 100 · B

Dating apps · JP

How hard is it to cancel Tapple?

Tapple scores 79/100 (grade B) for how clearly it documents cancellation in the JP — a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app.

Last reviewed 2026-06-16 · Documented-Policy tier · grade B

Tapple (operated by Matching Agent / CyberAgent, Japan) lets paid members of the Standard or Simple plan stop auto-renewal in-app, after which auto-renewal-stopped is shown and the plan runs to its expiry date. The cancellation path depends on payment method: App Store and Google Play subscriptions are stopped through the respective store, while web/credit-card subscriptions are stopped in the Tapple settings. The help center warns that deleting the account does not stop auto-renewal except for PayPal/credit-card billing, and uninstalling the app never cancels billing. No documented partial-period refund or pause option.

How to cancel Tapple

  • Channels: online (self-serve), in-app
  • Official cancellation page: https://support.tapple.me/hc/ja/articles/360007486933
  • Pause/freeze: not offered. Tapple documents no pause or freeze option; users stop auto-renewal and the paid plan runs until its expiry date.
  • Account/data deletion: Withdrawal is separate from stopping a paid plan. For most payment methods auto-renewal does NOT stop on account deletion and must be stopped separately. https://support.tapple.me/hc/ja/articles/360007356854

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Tapple — Cancellation Friction Index (JP).” CES-1.1. https://www.cancelatlas.com/c/tapple-jp (CC BY-SA 4.0).

See Tapple in the full index -> · How we score · Open data

Earned it? Show your grade

Tapple grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade B

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