Neobank · CA
How hard is it to cancel Tangerine?
Tangerine scores 79/100 (grade B) for how clearly it documents cancellation in the CA — a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app, phone.
Tangerine customers close an account self-serve in online banking by selecting the account, opening Account Details and clicking Close Account, or in the mobile app via More > Profile & Settings > General > Close Account(s); a phone call (1-888-826-4374) is required only when closing the sole account of a type or when a pending transaction blocks closure.
How to cancel Tangerine
- Channels: online (self-serve), in-app, phone
- Official cancellation page: https://www.tangerine.ca/en/faq/how-do-i-close-one-of-my-accounts
- Pause/freeze: not offered.
- Account/data deletion:
Evidence
- How do I close one of my Accounts? | Tangerine
- Last reviewed 2026-06-17 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Tangerine — Cancellation Friction Index (CA).” CES-1.1. https://www.cancelatlas.com/c/tangerine-ca (CC BY-SA 4.0).
See Tangerine in the full index -> · How we score · Open data
Earned it? Show your grade
Tangerine grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.
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<a href="https://www.cancelatlas.com/c/tangerine-ca"><img src="https://www.cancelatlas.com/share/badges/tangerine-ca.svg" alt="Cancel Atlas — Grade B" width="232" height="52"></a>