Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Tana's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

67/ 100 · C

Software / SaaS · US

How hard is it to cancel Tana?

Tana scores 67/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), email.

Last reviewed 2026-06-06 · Documented-Policy tier · grade C

Tana subscriptions can be cancelled at any time through the in-app account settings (Plan section > Cancel plan, which routes through a Stripe portal) or by emailing [email protected]. No advance notice period is required. Upon cancellation, access continues through the end of the current paid billing cycle with no refund issued for the remaining period. No pause or freeze option is offered.

How to cancel Tana

  • Channels: online (self-serve), email
  • Official cancellation page: https://tana.inc/terms
  • Pause/freeze: not offered. No pause or freeze option is mentioned in Tana's terms or documentation.
  • Account/data deletion: Account deletion is available via in-app settings under 'Delete account'. Upon deletion, all user content and account information becomes inaccessible. Tana provides no guarantee that deleted content is retrievable. The email address is placed on a delete list blocking new account creation. Users retain the ability to export their data before deletion. https://outliner.tana.inc/learn/features/account-settings

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Tana — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/tana (CC BY-SA 4.0).

See Tana in the full index -> · How we score · Open data