How hard is it to cancel Synthesia?

Paid plan (Starter and Creator) subscribers cancel online via Account Info > Billing > three-dot menu > Cancel your subscription; access continues until the end of the current billing period. Cancellation for Enterprise/Business plans requires 30 days' written notice before the subscription end date to prevent auto-renewal. All fees are explicitly non-cancelable and non-refundable under the Customer Terms of Service; the only refund exception is a customer-initiated termination for cause (material breach by Synthesia), which entitles a refund of prepaid fees for the unused remainder of the term. No pause/freeze option is offered.

How to cancel Synthesia

• Channels: online (self-serve), email
• Official cancellation page: https://help.synthesia.io/en/articles/9414530-how-do-i-cancel-my-synthesia-subscription
• Pause/freeze: not offered. No pause or freeze option is documented. Users can cancel and retain access until the end of their current billing period.
• Account/data deletion: Upon account deletion, Synthesia deletes all Customer Data and Custom Avatars unless legally prohibited. Deletion must be requested via support (Free plan) or occurs on account deletion. Workspace content may take up to 90 days to be permanently deleted after account termination. https://www.synthesia.io/legal/customer-terms-of-service

Evidence

• {'title': 'How do I cancel my Synthesia subscription? | Synthesia Knowledge Base (accessed 2026-06-05)', 'url': 'https://help.synthesia.io/en/articles/9414530-how-do-i-cancel-my-synthesia-subscription'}
• {'title': 'Customer Terms of Service | Synthesia (accessed 2026-06-05)', 'url': 'https://www.synthesia.io/legal/customer-terms-of-service'}
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Synthesia — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/synthesia (CC BY-SA 4.0).

See Synthesia in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/synthesia"><img src="https://www.cancelatlas.com/share/badges/synthesia.svg" alt="Cancel Atlas — Grade B" width="232" height="52"></a>