Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Swisscom's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

56/ 100 · C

Telecom & ISP · CH

How hard is it to cancel Swisscom?

Swisscom scores 56/100 (grade C) for how clearly it documents cancellation in the CH — a partially documented cancellation policy with notable gaps. Cancellation is available via phone, online (self-serve), in person.

Last reviewed 2026-06-05 · Documented-Policy tier · grade C

Swisscom requires 60 days' written notice before the desired contract end date; most contracts carry a 12-month minimum term (24 months for subsidised device bundles). Cancellation can be initiated by arranging a callback through the My Swisscom portal or help pages, or in person at a Swisscom Shop — there is no true self-serve one-click online cancel button. Early termination within the minimum term results in being billed for all remaining monthly charges with no proration or refund. Switzerland is not subject to EU or German mandatory Kündigungsbutton rules; the Swiss Code of Obligations governs consumer contracts.

How to cancel Swisscom

  • Channels: phone, online (self-serve), in person
  • Official cancellation page: https://www.swisscom.ch/en/residential/help/bill-and-contract/cancelling-on-hold.html
  • Pause/freeze: available — Mobile subscriptions only can be suspended for 2 to 12 months. A one-off fee of CHF 25 applies. No subscription charges accrue during the suspension period. The minimum contract term is extended by the number of months the subscription is suspended. Not available for Internet, TV, or fixed-line services, and cannot be used if an active device instalment plan is in place.
  • Account/data deletion: Customers can submit a data deletion request via the My Swisscom portal (myswisscom customerDataProtection use-case). Non-customers can use a downloadable written deletion request template from swisscom.ch. Deletion rights may be subject to legal prerequisites and restrictions under Swiss nDSG. https://www.swisscom.ch/en/residential/legal-information/privacy.html

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Swisscom — Cancellation Friction Index (CH).” CES-1.1. https://www.cancelatlas.com/c/swisscom-ch (CC BY-SA 4.0).

See Swisscom in the full index -> · How we score · Open data