How hard is it to cancel SurveyMonkey (Momentive)?

Cancellation is fully self-service online: in My Account under the Billing Details tab, users turn off Auto-renew to prevent the next charge. Paid access continues until the end of the current billing cycle, after which the account downgrades to the free Basic plan. SurveyMonkey does not automatically refund remaining time on cancellation or deletion, except where legally required. EU consumers have a separate 14-day cancellation/reimbursement right under a dedicated EU policy. Account deletion is self-service and permanent, disabling the account immediately and removing all data within 90 days.

How to cancel SurveyMonkey (Momentive)

• Channels: online (self-serve)
• Official cancellation page: https://help.surveymonkey.com/en/surveymonkey/billing/account-cancelation/
• Pause/freeze: not offered. No subscription pause; cancelling auto-renew downgrades the account to the free Basic plan at the end of the billing cycle.
• Refund policy: https://help.surveymonkey.com/en/surveymonkey/billing/eu-subscription-cancellation-policy/
• Account/data deletion: Self-service permanent account deletion from My Account page (scroll to bottom, 'Permanently delete account', confirm via email code or password). Account is disabled immediately and all data is permanently removed within 90 days. https://help.surveymonkey.com/en/surveymonkey/billing/account-cancelation/

Evidence

• Canceling or Deleting Your SurveyMonkey Account (accessed 2026-06-16)
• Terms of Use - SurveyMonkey (accessed 2026-06-16)
• European Union Subscription Cancellation Policy (accessed 2026-06-16)
• Last reviewed 2026-06-16 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “SurveyMonkey (Momentive) — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/surveymonkey (CC BY-SA 4.0).

See SurveyMonkey (Momentive) in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/surveymonkey"><img src="https://www.cancelatlas.com/share/badges/surveymonkey.svg" alt="Cancel Atlas — Grade A" width="232" height="52"></a>