Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly SuperX's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

58/ 100 · C

Social media tools · VN

How hard is it to cancel SuperX?

SuperX scores 58/100 (grade C) for how clearly it documents cancellation in the VN — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), email.

Last reviewed 2026-06-14 · Documented-Policy tier · grade C

SuperX (an X/Twitter growth tool by Tibo Louis-Lucas) sells recurring monthly subscriptions ($39–$199/mo). The pricing page states 'Cancel your subscription anytime with no questions asked' — a clear, findable no-notice self-serve signal — and offers refunds 'on a case-by-case basis. Contact us within 7 days of purchase.' However, none of this is codified in the Terms of Service, which is silent on subscriptions, billing, cancellation and refunds and only reserves SuperX's own right to terminate; the binding cancel/refund text lives only as pricing-page copy. Governing law is Vietnam. No dedicated cancellation or refund page.

How to cancel SuperX

  • Channels: online (self-serve), email
  • Official cancellation page: https://superx.so/pricing
  • Pause/freeze: not offered. No pause documented. Marketed as 'cancel anytime'; the Terms cover only SuperX-initiated termination, not user self-cancellation.
  • Refund policy: https://superx.so/pricing
  • Account/data deletion: Not separately documented as a self-serve flow; governed by the Terms of Service. https://superx.so/terms

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “SuperX — Cancellation Friction Index (VN).” CES-1.1. https://www.cancelatlas.com/c/superx (CC BY-SA 4.0).

See SuperX in the full index -> · How we score · Open data