Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Superhuman's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

70/ 100 · B

Software & SaaS · US

How hard is it to cancel Superhuman?

Superhuman scores 70/100 (grade B) for how clearly it documents cancellation in the US, a clearly documented cancellation policy. Cancellation is available via online (self-serve), email.

Last reviewed 2026-06-05 · Documented-Policy tier · grade B

Superhuman subscribers can cancel at any time via the in-app command palette (Cmd+K or Ctrl+K → Cancel Subscription) or by logging into superhuman.com/admin; cancellation by email to [email protected] is also supported. Cancellation takes effect at the end of the current billing cycle, after which the account downgrades to a free tier with no further charges. All payments are formally non-refundable per ToS §8.10; however, annual-plan holders may request a pro-rated refund for the unused remainder, forfeiting immediate access. No pause or freeze option exists.

How to cancel Superhuman

  • Channels: online (self-serve), email
  • Official cancellation page: https://help.superhuman.com/hc/en-us/articles/38456128413203-Cancelling-Your-Subscription
  • Pause/freeze: not offered. No pause or freeze option is offered. Cancellation converts the account to a free tier at the end of the current billing cycle.
  • Account/data deletion: No self-service data deletion portal. Users must email [email protected] to request account data deletion. The Terms (§3.3.4) warn that once an account is deleted, content and information cannot be retrieved. https://support.grammarly.com/hc/en-us/articles/40540355410957-Superhuman-Privacy-and-Data-Rights-Choices-and-Cookies

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Superhuman, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/superhuman (CC BY-SA 4.0).

See Superhuman in the full index -> · How we score · Open data

Earned it? Show your grade

Superhuman grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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