Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Sunsama's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

69/ 100 · C

Software / SaaS · US

How hard is it to cancel Sunsama?

Sunsama scores 69/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve).

Last reviewed 2026-06-05 · Documented-Policy tier · grade C

Sunsama subscriptions are cancelled online via Settings > Billing > Manage Billing, which opens a customer portal; the flow asks one "why" question before presenting the cancel button. Cancellation takes effect at the end of the current billing cycle — access continues through period-end and auto-renewal is stopped. All purchases are final and no refunds are provided, as stated explicitly in the Terms of Service. Workspace data is permanently deleted 30 days after the subscription lapses unless a new subscription or trial is started.

How to cancel Sunsama

  • Channels: online (self-serve)
  • Official cancellation page: https://help.sunsama.com/docs/billing/overview/
  • Pause/freeze: not offered. No pause or freeze option is documented anywhere in Sunsama's billing help or Terms of Service.
  • Account/data deletion: Workspace data is permanently deleted 30 days after the subscription ends due to cancellation. Users can prevent deletion by purchasing a new subscription or starting a free trial within that window. Account can also be deleted manually via Account Settings. https://help.sunsama.com/docs/billing/overview/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Sunsama — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/sunsama (CC BY-SA 4.0).

See Sunsama in the full index -> · How we score · Open data