Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Sunbasket's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

69/ 100 · C

Meal kits & food · US

How hard is it to cancel Sunbasket?

Sunbasket scores 69/100 (grade C) for how clearly it documents cancellation in the US, a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), email.

Last reviewed 2026-06-05 · Documented-Policy tier · grade C

Sunbasket subscriptions can be cancelled online via Account Settings (multi-step with a retention prompt) or by emailing [email protected]; the email route takes effect 7 days after receipt. The weekly cutoff for cancelling or skipping is Wednesday at 12 pm PT / 3 pm ET, orders already charged cannot be cancelled. No refunds are issued on processed orders, but a 100% money-back guarantee applies to dissatisfying meals if reported within 7 days of delivery (credit or refund). Unused account credits are forfeited upon cancellation.

How to cancel Sunbasket

  • Channels: online (self-serve), email
  • Official cancellation page: https://support.sunbasket.com/hc/en-us/articles/42005210894483-How-do-I-cancel-my-Sunbasket-subscription
  • Pause/freeze: available, Subscribers can skip individual weekly deliveries or pause all deliveries for up to 12 weeks in advance via the Schedule page in their account.
  • Account/data deletion: Cancelling a subscription does not delete account data; saved preferences and meal history are retained for reactivation. Full account termination can be requested by emailing [email protected] and takes effect 7 days after notice is received. No dedicated self-serve account-deletion page was found.

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Sunbasket, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/sunbasket (CC BY-SA 4.0).

See Sunbasket in the full index -> · How we score · Open data