Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Sucuri's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

82/ 100 · B

Cloud infrastructure · US

How hard is it to cancel Sucuri?

Sucuri scores 82/100 (grade B) for how clearly it documents cancellation in the US — a clearly documented cancellation policy. Cancellation is available via online (self-serve), email.

Last reviewed 2026-06-18 · Documented-Policy tier · grade B

Sucuri lets you cancel a subscription's auto-renewal yourself in the billing portal at login.sucuri.net/settings/billing/ by selecting Cancel Subscription on the subscription you want to stop. To fully close the account you must log in to the dashboard and open a support ticket with the Account Administration team, and the WAF (Firewall) must be deactivated first. If a subscription is tied to a contract the remaining commitment is still due. Refunds are limited: a refund is available only within 30 days of purchase and only when a malware removal request was not completed.

How to cancel Sucuri

  • Channels: online (self-serve), email
  • Official cancellation page: https://docs.sucuri.net/billing/how-do-i-cancel-my-account/
  • Pause/freeze: not offered. Sucuri does not document a pause or hold. To stop paying, you cancel a subscription's auto-renewal in the billing portal, or open a support ticket to fully close the account.
  • Refund policy: https://docs.sucuri.net/billing/how-do-i-request-a-refund/
  • Account/data deletion: Cancelling a subscription stops the recurring charge but the account remains. Fully closing the account is a separate step done by opening a support ticket with Account Administration; if the WAF (Firewall) is still active it must be deactivated before the account can be closed.

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Sucuri — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/sucuri (CC BY-SA 4.0).

See Sucuri in the full index -> · How we score · Open data

Earned it? Show your grade

Sucuri grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade B

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