Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Sucuri's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

82/ 100 · B

Developer tools · US

How hard is it to cancel Sucuri?

Sucuri scores 82/100 (grade B) for how clearly it documents cancellation in the US, a clearly documented cancellation policy. Cancellation is available via online (self-serve), email.

Last reviewed 2026-06-18 · Documented-Policy tier · grade B

Sucuri lets you cancel a subscription's auto-renewal yourself in the billing portal at login.sucuri.net/settings/billing/ by selecting Cancel Subscription on the subscription you want to stop. To fully close the account you must log in to the dashboard and open a support ticket with the Account Administration team, and the WAF (Firewall) must be deactivated first. If a subscription is tied to a contract the remaining commitment is still due. Refunds are limited: a refund is available only within 30 days of purchase and only when a malware removal request was not completed.

How to cancel Sucuri

  • Channels: online (self-serve), email
  • Official cancellation page: https://docs.sucuri.net/billing/how-do-i-cancel-my-account/
  • Pause/freeze: not offered. Sucuri does not document a pause or hold. To stop paying, you cancel a subscription's auto-renewal in the billing portal, or open a support ticket to fully close the account.
  • Refund policy: https://docs.sucuri.net/billing/how-do-i-request-a-refund/
  • Account/data deletion: Cancelling a subscription stops the recurring charge but the account remains. Fully closing the account is a separate step done by opening a support ticket with Account Administration; if the WAF (Firewall) is still active it must be deactivated before the account can be closed.

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Sucuri, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/sucuri (CC BY-SA 4.0).

See Sucuri in the full index -> · How we score · Open data

Earned it? Show your grade

Sucuri grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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