Personal finance & fintech · MX
How hard is it to cancel Stori?
Stori scores 69/100 (grade C) for how clearly it documents cancellation in the MX, a partially documented cancellation policy with notable gaps. Cancellation is available via live chat, phone.
Stori (Mexican fintech credit-card issuer) documents account cancellation in its FAQ: users contact Stori via in-app chat or by phone at 55 7822 6646 and an agent guides the steps; there must be no outstanding debt, favorable balance or pending clarification before cancellation.
How to cancel Stori
- Channels: live chat, phone
- Official cancellation page: https://www.storicard.com/preguntas-frecuentes/ya-tengo-mi-stori/de-mi-cuenta
- Pause/freeze: not offered.
- Account/data deletion:
Evidence
- Stori Card - Preguntas frecuentes sobre mi cuenta
- Last reviewed 2026-06-17 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
Is this wrong? Companies can request a correction ->
Cite this. Cancel Atlas (2026). “Stori, Cancellation Friction Index (MX).” CES-1.1. https://www.cancelatlas.com/c/stori-mx (CC BY-SA 4.0).