Fintech / Neobank · MX
How hard is it to cancel Stori?
Stori scores 69/100 (grade C) for how clearly it documents cancellation in the MX — a partially documented cancellation policy with notable gaps. Cancellation is available via live chat, phone.
Stori (Mexican fintech credit-card issuer) documents account cancellation in its FAQ: users contact Stori via in-app chat or by phone at 55 7822 6646 and an agent guides the steps; there must be no outstanding debt, favorable balance or pending clarification before cancellation.
How to cancel Stori
- Channels: live chat, phone
- Official cancellation page: https://www.storicard.com/preguntas-frecuentes/ya-tengo-mi-stori/de-mi-cuenta
- Pause/freeze: not offered.
- Account/data deletion:
Evidence
- Stori Card - Preguntas frecuentes sobre mi cuenta
- Last reviewed 2026-06-17 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Stori — Cancellation Friction Index (MX).” CES-1.1. https://www.cancelatlas.com/c/stori-mx (CC BY-SA 4.0).