Telecom & ISP · SA

How hard is it to cancel STC (Saudi Telecom Company)?

STC (Saudi Telecom Company) scores 46/100 (grade D) for how clearly it documents cancellation in the SA — a poorly documented cancellation policy. Cancellation is available via in-app, phone, in person.

Last reviewed 2026-06-06 · Documented-Policy tier · grade D

STC subscriptions (mobile, broadband, fiber) are primarily cancelled via the mystc app (for value-added services), by calling 900, or in person at an STC branch. Postpaid and fiber services require a branch visit; outgoing-service must be suspended for at least 15 days before final cancellation. An early termination fee of SAR 399 (or SAR 57.50 per remaining month) applies for fiber/broadband contracts cancelled before the 12-month contract period ends. Excess payments are refunded or credited within 10 days of cancellation.

How to cancel STC (Saudi Telecom Company)

Channels: in-app, phone, in person
Official cancellation page: https://www.stc.com.sa/content/stc/sa/en/personal/mobile/terms-conditions-mobile.html
Pause/freeze: available — STC offers temporary service suspension (إيقاف الخدمة مؤقتاً) for up to 12 months. A minimum 15-day outgoing-service suspension is required before full cancellation. During suspension, incoming calls and emergency services remain active.
Account/data deletion: STC retains personal data only as long as needed for legal and regulatory purposes, then securely destroys it. Customers can request privacy information by sending 'privacy notice' or '4400' to 900, or contacting customer care at 900. https://www.stc.com.sa/content/stc/sa/en/content-page/privacy.html

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “STC (Saudi Telecom Company) — Cancellation Friction Index (SA).” CES-1.1. https://www.cancelatlas.com/c/stc-sa (CC BY-SA 4.0).

See STC (Saudi Telecom Company) in the full index -> · How we score · Open data