Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Stash's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

68/ 100 · C

Personal finance & fintech · US

How hard is it to cancel Stash?

Stash scores 68/100 (grade C) for how clearly it documents cancellation in the US, a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), in-app, phone, email.

Last reviewed 2026-06-05 · Documented-Policy tier · grade C

Stash can be cancelled at any time via the web account (Settings > Subscription > Manage > 'Close my Stash for good'), the mobile app (Account > Manage Plan > Close my Stash for Good), by phone at 800-205-5164 (Mon-Fri 8am-8pm ET), or by email to [email protected]. Cancellation is processed within approximately 3 business days; the advisory agreement terminates 7 business days from initiation. Monthly subscribers receive no refund for the current billing period. Annual subscribers receive a prorated refund of prepaid fees for remaining whole months, minus a $0.50 administrative fee retained by Stash. Account closure requires first liquidating investments and closing any retirement accounts; no pause or freeze option exists.

How to cancel Stash

  • Channels: online (self-serve), in-app, phone, email
  • Official cancellation page: https://www.stash.com/learn/close-my-subscription
  • Pause/freeze: not offered. No pause or freeze option is offered. Subscribers must fully cancel their plan.
  • Account/data deletion: No self-serve deletion portal. Users must submit a data-deletion request by email ([email protected]) or phone (800-205-5164). Stash explicitly states it does not automatically delete personal information after account closure, data is retained as required by law and to resolve disputes. https://www.stash.com/theprivacypolicy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Stash, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/stash (CC BY-SA 4.0).

See Stash in the full index -> · How we score · Open data