Personal finance · US
How hard is it to cancel Stash?
Stash scores 68/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), in-app, phone, email.
Stash can be cancelled at any time via the web account (Settings > Subscription > Manage > 'Close my Stash for good'), the mobile app (Account > Manage Plan > Close my Stash for Good), by phone at 800-205-5164 (Mon–Fri 8am–8pm ET), or by email to [email protected]. Cancellation is processed within approximately 3 business days; the advisory agreement terminates 7 business days from initiation. Monthly subscribers receive no refund for the current billing period. Annual subscribers receive a prorated refund of prepaid fees for remaining whole months, minus a $0.50 administrative fee retained by Stash. Account closure requires first liquidating investments and closing any retirement accounts; no pause or freeze option exists.
How to cancel Stash
- Channels: online (self-serve), in-app, phone, email
- Official cancellation page: https://www.stash.com/learn/close-my-subscription
- Pause/freeze: not offered. No pause or freeze option is offered. Subscribers must fully cancel their plan.
- Account/data deletion: No self-serve deletion portal. Users must submit a data-deletion request by email ([email protected]) or phone (800-205-5164). Stash explicitly states it does not automatically delete personal information after account closure — data is retained as required by law and to resolve disputes. https://www.stash.com/theprivacypolicy
Evidence
- {'title': 'How do I cancel my Stash plan? | Official Stash Support (accessed 2026-06-05)', 'url': 'https://www.stash.com/learn/close-my-subscription'}
- {'title': 'Payment Terms and Conditions | Stash (accessed 2026-06-05)', 'url': 'https://www.stash.com/terms-and-conditions-prepay'}
- Last reviewed 2026-06-05 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Stash — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/stash (CC BY-SA 4.0).