Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Stake's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

82/ 100 · B

Personal finance & fintech · AU

How hard is it to cancel Stake?

Stake scores 82/100 (grade B) for how clearly it documents cancellation in the AU, a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app.

Last reviewed 2026-06-16 · Documented-Policy tier · grade B

Stake (Australian share-trading app) lets customers close their account self-serve in the mobile app (Manage > Account > Account details > Close account) or on desktop (Profile > Accounts > Close account), provided the balance is fully cleared. Accounts enter a 14-day pending state and can be reactivated by logging in before permanent closure.

How to cancel Stake

  • Channels: online (self-serve), in-app
  • Official cancellation page: https://hellostake.com/au/support/account-management/account-closure/26008622111513
  • Pause/freeze: not offered.
  • Account/data deletion: Account is permanently closed after a 14-day pending state once it has zero securities, zero cash and no funds owing; reports should be downloaded beforehand as access is lost after closure. https://hellostake.com/au/support/account-management/account-closure/26008622111513

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Stake, Cancellation Friction Index (AU).” CES-1.1. https://www.cancelatlas.com/c/stake-au (CC BY-SA 4.0).

See Stake in the full index -> · How we score · Open data

Earned it? Show your grade

Stake grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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