How hard is it to cancel Sprout Social?

Sprout Social subscribers on monthly or annual in-app billing can cancel self-serve via Settings > Billing & Plan > Deactivate; cancellation takes effect at the end of the current subscription term. Invoice-based or annual plans with monthly payments require written notice at least 30 days before the term end. No refunds or credits are issued for prepaid unused fees upon cancellation; the sole exception is a prorated refund if Sprout Social itself commits a material breach it fails to cure within 30 days. Account data is permanently deleted within 30 days of account termination.

How to cancel Sprout Social

• Channels: online (self-serve), email
• Official cancellation page: https://sproutsocial.com/legal/terms/
• Pause/freeze: not offered. No pause or freeze option is documented in Sprout Social's official terms or support pages.
• Account/data deletion: Upon cancellation or termination, Sprout Social deletes account information, settings, and content within 30 days with no additional notice. Deletion is permanent and unrecoverable. https://sproutsocial.com/legal/terms/

Evidence

• {'title': 'How do I cancel my account? – Sprout Social Support (accessed 2026-06-06)', 'url': 'https://support.sproutsocial.com/hc/en-us/articles/360049522772-How-do-I-cancel-my-account'}
• {'title': 'Terms of Service | Sprout Social (accessed 2026-06-06)', 'url': 'https://sproutsocial.com/legal/terms/'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Sprout Social — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/sprout-social (CC BY-SA 4.0).

See Sprout Social in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/sprout-social"><img src="https://www.cancelatlas.com/share/badges/sprout-social.svg" alt="Cancel Atlas — Grade B" width="232" height="52"></a>