Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Spot & Tango's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

74/ 100 · B

Pet subscriptions · US

How hard is it to cancel Spot & Tango?

Spot & Tango scores 74/100 (grade B) for how clearly it documents cancellation in the US, a clearly documented cancellation policy. Cancellation is available via online (self-serve), email, phone.

Last reviewed 2026-06-05 · Documented-Policy tier · grade B

Subscribers can cancel at any time online via their account portal (login → Account → click plan → Change Plan Status → confirm prompts) or by emailing [email protected], or by phone/text at (718) 514-6292. No notice period is required; cancellation prevents future charges but does not affect orders already processed, even if unshipped. Refunds are limited to a 14-day 100% Happy Pup Guarantee on Trial orders only, regular shipped orders are non-returnable with no prorated refunds. Orders can also be skipped or rescheduled rather than cancelled outright.

How to cancel Spot & Tango

  • Channels: online (self-serve), email, phone
  • Official cancellation page: https://www.spotandtango.com/faq?a=How-do-I-cancel-my-subscription---id--NMeKXkMSQjGmNJSBTdGVKA
  • Pause/freeze: available, Customers can pause, skip, delay, or rush their next order at any time via the Orders page by selecting 'Reschedule'.
  • Account/data deletion: Users may request erasure of personal data by emailing [email protected] or by mail to Breuer Premium Pet Food Company Inc, DBA Spot & Tango, Bedford, NY 10506; data is retained as long as required by law or to fulfill service obligations, with no dedicated self-serve deletion portal. https://www.spotandtango.com/privacy-policy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Spot & Tango, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/spot-and-tango (CC BY-SA 4.0).

See Spot & Tango in the full index -> · How we score · Open data

Earned it? Show your grade

Spot & Tango grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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