How hard is it to cancel Spaceship Voyager?

Spaceship Voyager charges a $3/month fee (only when a portfolio balance reaches $100+ during the month) plus a percentage management fee; there are no brokerage, withdrawal, or transactional fees. Users close their portfolio/account self-serve in-app via the Menu tab > Close my portfolio (latest app version required), after withdrawing all funds. Closure can alternatively be requested by email to [email protected], in-app chat, live chat, or phone (1300 049 532). Any outstanding balance is paid out within about five business days. No pro-rata refund of fees is documented; data access/correction/deletion is handled per the Privacy Policy.

How to cancel Spaceship Voyager

• Channels: online (self-serve), email
• Official cancellation page: https://help.spaceship.com.au/en/articles/5694018-can-i-withdraw-my-money-and-cancel-my-account
• Pause/freeze: not offered. No documented pause. The $3/month fee only applies when a portfolio balance is $100+ during the month, so a low balance avoids the fee, but there is no formal subscription pause.
• Refund policy: https://help.spaceship.com.au/en/articles/5694014-what-are-the-fees-for-spaceship-voyager
• Account/data deletion: Portfolio/account closed in-app via Menu > Close my portfolio (latest app version required), or by email to [email protected]. Privacy Policy: users may request access, correction, or deletion of personal information by calling 1300 049 532 or emailing [email protected]; CDR consent can be withdrawn in-app with data deleted within 24 hours (limited legal exceptions). https://www.spaceship.com.au/privacy-policy/

Evidence

• Can I withdraw my money and cancel my account? — Spaceship Support (accessed 2026-06-16)
• What are the fees for Spaceship Voyager? — Spaceship Support (accessed 2026-06-16)
• Spaceship Privacy Policy & Privacy Collection Notice (accessed 2026-06-16)
• Last reviewed 2026-06-16 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Spaceship Voyager — Cancellation Friction Index (AU).” CES-1.1. https://www.cancelatlas.com/c/spaceship (CC BY-SA 4.0).

See Spaceship Voyager in the full index -> · How we score · Open data

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