Meal kits & food · US
How hard is it to cancel Soylent?
Soylent scores 66/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), email.
Soylent subscriptions can be cancelled online at any time by logging into the account dashboard, navigating to Manage Subscriptions, clicking Edit, and selecting Cancel Subscription. Customers must save changes at least 5 days before the next scheduled shipment for the cancellation to take effect; any already-acknowledged orders will still be fulfilled. Email cancellation is also accepted at [email protected]. No pause option exists, but customers can skip deliveries, reschedule, or adjust delivery frequency as alternatives.
How to cancel Soylent
- Channels: online (self-serve), email
- Official cancellation page: https://faq.soylent.com/en-US/i-want-to-cancel-my-subscription-how-do-i-do-that-141525
- Pause/freeze: not offered. Soylent explicitly states it does not offer a pause option. Alternatives include rescheduling the next order, extending the delivery interval, or skipping upcoming deliveries.
- Account/data deletion: Account deletion is handled via CCPA data rights request. Submit by emailing [email protected] with subject 'CCPA Consumer Request' or calling 1-888-914-9661 (PIN: 568426). Identity verification required. https://soylent.com/pages/privacy-policy
Evidence
- {'title': 'I want to cancel my subscription. How do I do that? — Soylent Help Center (accessed 2026-06-06)', 'url': 'https://faq.soylent.com/en-US/i-want-to-cancel-my-subscription-how-do-i-do-that-141525'}
- {'title': 'I want to pause my subscription. How do I do that? — Soylent Help Center (accessed 2026-06-06)', 'url': 'https://faq.soylent.com/en-US/i-want-to-pause-my-subscription-how-do-i-do-that-141517'}
- Last reviewed 2026-06-06 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
Is this wrong? Companies can request a correction ->
Cite this. Cancel Atlas (2026). “Soylent — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/soylent-us (CC BY-SA 4.0).