How hard is it to cancel Sosh?

Sosh mobile plans are commitment-free and can be cancelled at any time online via the Espace Client (Mon compte > Offres et options > Résilier votre offre) or via the MySosh app, with no cancellation fee and no justification required. Cancellation takes effect 10 days after the request, and the customer may revoke the request up until that date. The final bill includes a pro-rata refund for unused days; any credit balance is refunded within 10 days by bank transfer or cheque. For the La Boîte Sosh internet box, a €50–60 cancellation fee applies unless a legitimate reason (e.g., relocation to uncovered area, death, disability) is provided.

How to cancel Sosh

• Channels: online (self-serve), in-app
• Official cancellation page: https://assistance.sosh.fr/gestion-de-contrat/resiliation-d-offre-ou-d-option
• Pause/freeze: not offered. No pause or freeze option is documented. Sosh suggests downgrading to a cheaper plan as an alternative to full cancellation.
• Account/data deletion: Data deletion can be requested via the Orange account portal under Compte > Vie privée et confidentialité, by mail to Orange Service Client – Gestion des données personnelles, 33732 Bordeaux Cedex 9, or by emailing [email protected]. Response within one month. Data is retained for 3 years post-termination for residential customers (traffic data 1 year). Deletion may be refused if data is required for legal obligations. https://www.sosh.fr/donnees-personnelles

Evidence

• {'title': "Résiliation d'offre ou d'option – Aide et Contact Sosh (accessed 2026-06-06)", 'url': 'https://assistance.sosh.fr/gestion-de-contrat/resiliation-d-offre-ou-d-option'}
• {'title': 'Données personnelles – Sosh (accessed 2026-06-06)', 'url': 'https://www.sosh.fr/donnees-personnelles'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Sosh — Cancellation Friction Index (FR).” CES-1.1. https://www.cancelatlas.com/c/sosh-fr (CC BY-SA 4.0).

See Sosh in the full index -> · How we score · Open data

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