Streaming (Video) · MY
How hard is it to cancel sooka?
sooka scores 83/100 (grade B) for how clearly it documents cancellation in the MY — a clearly documented cancellation policy. Cancellation is available via online (self-serve), app-store.
sooka subscribers who pay via the Astro Payment Gateway cancel from the Profile page, while App Store / Google Play subscribers disable auto-renew in the store, in both cases at least 24 hours before the next billing date. Access to VIP services continues until the end of the current billing period and fees already paid are non-refundable.
How to cancel sooka
- Channels: online (self-serve), app-store
- Official cancellation page: https://support.sooka.my/hc/en-us/articles/360004068815-How-do-I-change-OR-cancel-my-subscription
- Pause/freeze: not offered.
- Account/data deletion:
Evidence
- How do I change OR cancel my subscription? - sooka
- Terms and Conditions - sooka
- Last reviewed 2026-06-16 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
Is this wrong? Companies can request a correction ->
Cite this. Cancel Atlas (2026). “sooka — Cancellation Friction Index (MY).” CES-1.1. https://www.cancelatlas.com/c/sooka-my (CC BY-SA 4.0).
See sooka in the full index -> · How we score · Open data
Earned it? Show your grade
sooka grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.
Copy the embed:
<a href="https://www.cancelatlas.com/c/sooka-my"><img src="https://www.cancelatlas.com/share/badges/sooka-my.svg" alt="Cancel Atlas — Grade B" width="232" height="52"></a>