How hard is it to cancel So Energy?

Once you agree a contract with So Energy you have a 14-day cooling-off period to change your mind, but you can only cancel your switch until 5pm on the day before supply begins. You are free to cancel without any early exit fees at any point up to 14 days after the day you signed up. After coming on supply you have a further 9-day window to return to your previous supplier or move to another supplier, and you are charged for any energy used while on supply. Early termination fees cannot be charged in roughly the last 42-49 days of the contract.

How to cancel So Energy

• Channels: phone, email
• Official cancellation page: https://so.energy/so/help-and-advice/faq/switching-to-us/i-need-to-delay-my-switch-date
• Pause/freeze: not offered. No supply pause; customers switch away or cancel within the cooling-off period. Energy used while on supply is chargeable.
• Refund policy: https://so.energy/so/help-and-advice/faq/switching-to-us/i-need-to-delay-my-switch-date
• Account/data deletion: Account data handled under So Energy's privacy policy and retained for regulatory/billing periods after closure; no self-serve one-click delete for energy accounts. https://so.energy/privacy-policy

Evidence

• Can I change my supply start date? - So Energy Help Centre (accessed 2026-06-16)
• The switching process - So Energy Help Centre (accessed 2026-06-16)
• Last reviewed 2026-06-16 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “So Energy — Cancellation Friction Index (GB).” CES-1.1. https://www.cancelatlas.com/c/so-energy-uk (CC BY-SA 4.0).

See So Energy in the full index -> · How we score · Open data