How hard is it to cancel Smarty?

Smarty is a no-contract rolling monthly SIM-only MVNO (UK). Cancellation is fully self-serve: turn off auto-renew in the dashboard or app (Account Settings > Manage Plan) or request a PAC/STAC online, by SMS (text to 65075/75075 with date of birth), or via webchat/email. There is no minimum notice period beyond letting the current billing month expire after disabling auto-renew. Customers have a 14-day money-back guarantee (pay only for usage); after 14 days, prorated refunds of unused add-ons and remaining credit are available within 90 days of switching, processed within 30 days of the request.

How to cancel Smarty

• Channels: online (self-serve), in-app, email
• Official cancellation page: https://help.smarty.co.uk/en/articles/952726-how-do-i-leave-smarty
• Pause/freeze: available, Customers can pause by disabling auto-renew in the dashboard or app (Payment Settings). The account remains open for up to 6 months (220 days) of inactivity before automatic closure. No charge to pause.
• Refund policy: https://help.smarty.co.uk/en/articles/7022336-leaving-smarty-right-to-refund
• Account/data deletion: Accounts with no active service can be self-deleted via the dashboard (Account > Delete this account). Active accounts must leave SMARTY first (turn off auto-renew / use PAC-STAC), then submit a Right to Erasure request by emailing [email protected] with the GDPR erasure form. SMARTY has 1 month to comply. Some financial data may be retained up to 7 years; community content is anonymised rather than deleted. https://help.smarty.co.uk/en/articles/1918854-the-right-to-erasure

Evidence

• How do I leave SMARTY? | SMARTY Help Centre (accessed 2026-06-06)
• Leaving SMARTY - Right to Refund | SMARTY Help Centre (accessed 2026-06-06)
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Smarty, Cancellation Friction Index (UK).” CES-1.1. https://www.cancelatlas.com/c/smarty-uk (CC BY-SA 4.0).

See Smarty in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/smarty-uk"><img src="https://www.cancelatlas.com/share/badges/smarty-uk.svg" alt="Cancel Atlas, Grade B" width="232" height="52"></a>