How hard is it to cancel Smarty?

Smarty is a no-contract rolling monthly SIM-only MVNO (UK). Cancellation is fully self-serve: turn off auto-renew in the dashboard or app (Account Settings > Manage Plan) or request a PAC/STAC online, by SMS (text to 65075/75075 with date of birth), or via webchat/email. There is no minimum notice period beyond letting the current billing month expire after disabling auto-renew. Customers have a 14-day money-back guarantee (pay only for usage); after 14 days, prorated refunds of unused add-ons and remaining credit are available within 90 days of switching, processed within 30 days of the request.

How to cancel Smarty

• Channels: online (self-serve), in-app, email
• Official cancellation page: https://help.smarty.co.uk/en/articles/952726-how-do-i-leave-smarty
• Pause/freeze: available — Customers can pause by disabling auto-renew in the dashboard or app (Payment Settings). The account remains open for up to 6 months (220 days) of inactivity before automatic closure. No charge to pause.
• Refund policy: https://help.smarty.co.uk/en/articles/7022336-leaving-smarty-right-to-refund
• Account/data deletion: Accounts with no active service can be self-deleted via the dashboard (Account > Delete this account). Active accounts must leave SMARTY first (turn off auto-renew / use PAC-STAC), then submit a Right to Erasure request by emailing [email protected] with the GDPR erasure form. SMARTY has 1 month to comply. Some financial data may be retained up to 7 years; community content is anonymised rather than deleted. https://help.smarty.co.uk/en/articles/1918854-the-right-to-erasure

Evidence

• {'title': 'How do I leave SMARTY? | SMARTY Help Centre (accessed 2026-06-06)', 'url': 'https://help.smarty.co.uk/en/articles/952726-how-do-i-leave-smarty'}
• {'title': 'Leaving SMARTY - Right to Refund | SMARTY Help Centre (accessed 2026-06-06)', 'url': 'https://help.smarty.co.uk/en/articles/7022336-leaving-smarty-right-to-refund'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Smarty — Cancellation Friction Index (UK).” CES-1.1. https://www.cancelatlas.com/c/smarty-uk (CC BY-SA 4.0).

See Smarty in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/smarty-uk"><img src="https://www.cancelatlas.com/share/badges/smarty-uk.svg" alt="Cancel Atlas — Grade B" width="232" height="52"></a>