How hard is it to cancel Smartlead (smartlead.ai)?

The subscription auto-renews at the end of each Subscription Period; there is no self-serve cancel button — you must contact Smartlead to cancel, though they say they endeavour to warn you before an automatic renewal. To the extent permitted by law, fees paid are non-refundable and no credits are given if you cancel during the current Subscription Period. Operated by 521 Products Pty Ltd (Australia).

How to cancel Smartlead (smartlead.ai)

• Channels: email
• Official cancellation page: https://www.smartlead.ai/new-terms-and-conditions
• Pause/freeze: not offered. No pause/freeze documented; the subscription auto-renews at the end of each Subscription Period.
• Refund policy: https://www.smartlead.ai/new-terms-and-conditions
• Account/data deletion: Account/data handled per the agreement and privacy policy.

Evidence

• {'title': 'Smartlead | Terms and Conditions (accessed 2026-06-13)', 'url': 'https://www.smartlead.ai/new-terms-and-conditions'}
• Last reviewed 2026-06-13 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Smartlead (smartlead.ai) — Cancellation Friction Index (AU).” CES-1.1. https://www.cancelatlas.com/c/smartlead (CC BY-SA 4.0).

See Smartlead (smartlead.ai) in the full index -> · How we score · Open data