Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Smart Communications's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

47/ 100 · D

Telecom & ISP · PH

How hard is it to cancel Smart Communications?

Smart Communications scores 47/100 (grade D) for how clearly it documents cancellation in the PH, a poorly documented cancellation policy. Cancellation is available via in person, phone, postal mail.

Last reviewed 2026-06-06 · Documented-Policy tier · grade D

To cancel a Smart postpaid line, subscribers must give at least 30 days written notice (in-person at a Smart Store, or in writing) and settle all outstanding balances. If cancelling within the lock-in period, a pre-termination fee equal to the full monthly service fee multiplied by the number of remaining months applies, plus a P336 processing fee; accounts beyond contract cancel free of processing fees. No refund of advance payments is made, but security deposits are refunded within 60 days of a written refund request, net of any outstanding amounts. There is no online self-serve cancellation for the full account line, customers must visit a Smart Store or submit written notice.

How to cancel Smart Communications

  • Channels: in person, phone, postal mail
  • Official cancellation page: https://smart.com.ph/Corporate/terms/postpaid
  • Pause/freeze: available, Temporary disconnection available for up to 6 months (travel, phone loss, or financial reasons); requires settling outstanding balance. Beyond 6 months is treated as permanent disconnection and requires a new account application. For in-contract accounts, a P336 processing fee applies.
  • Account/data deletion: Subscribers may request erasure or blocking of personal data under the Philippine Data Privacy Act (RA 10173) by contacting Smart's Data Privacy Officer at [email protected] with a written request and valid ID. Smart may deny erasure where data is needed for legal obligations or legitimate business purposes. https://smart.com.ph/Corporate/privacy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Smart Communications, Cancellation Friction Index (PH).” CES-1.1. https://www.cancelatlas.com/c/smart-communications-ph (CC BY-SA 4.0).

See Smart Communications in the full index -> · How we score · Open data