Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Smart Communications's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

47/ 100 · D

Telecom & ISP · PH

How hard is it to cancel Smart Communications?

Smart Communications scores 47/100 (grade D) for how clearly it documents cancellation in the PH — a poorly documented cancellation policy. Cancellation is available via in person, phone, postal mail.

Last reviewed 2026-06-06 · Documented-Policy tier · grade D

To cancel a Smart postpaid line, subscribers must give at least 30 days written notice (in-person at a Smart Store, or in writing) and settle all outstanding balances. If cancelling within the lock-in period, a pre-termination fee equal to the full monthly service fee multiplied by the number of remaining months applies, plus a P336 processing fee; accounts beyond contract cancel free of processing fees. No refund of advance payments is made, but security deposits are refunded within 60 days of a written refund request, net of any outstanding amounts. There is no online self-serve cancellation for the full account line — customers must visit a Smart Store or submit written notice.

How to cancel Smart Communications

  • Channels: in person, phone, postal mail
  • Official cancellation page: https://smart.com.ph/Corporate/terms/postpaid
  • Pause/freeze: available — Temporary disconnection available for up to 6 months (travel, phone loss, or financial reasons); requires settling outstanding balance. Beyond 6 months is treated as permanent disconnection and requires a new account application. For in-contract accounts, a P336 processing fee applies.
  • Account/data deletion: Subscribers may request erasure or blocking of personal data under the Philippine Data Privacy Act (RA 10173) by contacting Smart's Data Privacy Officer at [email protected] with a written request and valid ID. Smart may deny erasure where data is needed for legal obligations or legitimate business purposes. https://smart.com.ph/Corporate/privacy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Smart Communications — Cancellation Friction Index (PH).” CES-1.1. https://www.cancelatlas.com/c/smart-communications-ph (CC BY-SA 4.0).

See Smart Communications in the full index -> · How we score · Open data