How hard is it to cancel Smalls?

Smalls subscriptions can be cancelled online via the Account Portal (Profile tab → Cancel Subscription), or by texting/calling 503-487-4303 or emailing [email protected]. Cancellation must be submitted at least 24 hours before the next scheduled charge date to prevent that charge. No prorated refunds are issued for any billing period already paid prior to cancellation confirmation by the Cat Concierge team. Subscription frequency and item adjustments are available self-serve in the portal; all sales on one-time Smalls Mart orders are final once processed.

How to cancel Smalls

• Channels: online (self-serve), phone, email
• Official cancellation page: https://help.smalls.com/en_us/i-want-to-cancel-my-subscription-r13ezqxyp
• Pause/freeze: available — Subscription frequency and quantity adjustments are available through the self-serve Account Portal; a pause/skip option is referenced in portal functionality, though it is not separately documented in the written cancellation policy.
• Account/data deletion: Customers may request access, correction, or deletion of personal data by emailing the Privacy Compliance Officer at [email protected] or by postal mail to True Pet Food Project, Inc., 285 Avenue C Apt 6H, New York, NY 10009. No automated self-service deletion tool is provided. https://www.smalls.com/privacy-policy

Evidence

• {'title': 'I want to cancel my Smalls subscription — Smalls Help Center (accessed 2026-06-05)', 'url': 'https://help.smalls.com/en_us/i-want-to-cancel-my-subscription-r13ezqxyp'}
• {'title': 'Smalls Terms of Use — smalls.com (accessed 2026-06-05)', 'url': 'https://www.smalls.com/terms-of-use'}
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Smalls — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/smalls (CC BY-SA 4.0).

See Smalls in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/smalls"><img src="https://www.cancelatlas.com/share/badges/smalls.svg" alt="Cancel Atlas — Grade B" width="232" height="52"></a>