Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Sky Mobile's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

81/ 100 · B

Telecom & ISP · GB

How hard is it to cancel Sky Mobile?

Sky Mobile scores 81/100 (grade B) for how clearly it documents cancellation in the GB — a clearly documented cancellation policy. Cancellation is available via online (self-serve), phone, text.

Last reviewed 2026-06-16 · Documented-Policy tier · grade B

To leave Sky Mobile and keep your number, text PAC to 65075 from your Sky Mobile handset (delivered within ~1 minute, valid 30 days); to leave without keeping it, text STAC to 75075 (also valid 30 days); give the code to your new network, which completes the switch usually within one working day. With a PAC/STAC no notice is required and, if out of minimum term, Sky can only charge up to the date the code is used; the standard cancellation (not switching) requires 31 days' notice. Early Termination Charges may apply for the remaining months if you leave within the minimum term. Customers who have paid for SIMs 12+ months can also call 150 to cancel; refund of unused service is not stated.

How to cancel Sky Mobile

  • Channels: online (self-serve), phone, text
  • Official cancellation page: https://www.sky.com/help/articles/cancelling-sky-mobile
  • Pause/freeze: not offered. No pause/freeze option disclosed on the cancellation/switching help articles.
  • Account/data deletion: No self-serve data-deletion control on the cancel pages; data handling governed by Sky's privacy policy. Account closes once the switch completes or the notice period ends. https://www.sky.com/help/articles/sky-privacy-and-cookies-notice

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Sky Mobile — Cancellation Friction Index (GB).” CES-1.1. https://www.cancelatlas.com/c/sky-mobile-uk (CC BY-SA 4.0).

See Sky Mobile in the full index -> · How we score · Open data

Earned it? Show your grade

Sky Mobile grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade B

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