Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Skinny's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

68/ 100 · C

Telecom & ISP · NZ

How hard is it to cancel Skinny?

Skinny scores 68/100 (grade C) for how clearly it documents cancellation in the NZ — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), email, phone.

Last reviewed 2026-06-06 · Documented-Policy tier · grade C

Skinny is a prepaid-only telecom, so mobile and Wireless 4G Broadband cancellations require no notice period — customers cancel by removing their saved card details from their online account or by texting STOP to 2424 (mobile plans/add-ons), with porting to another carrier also terminating mobile service automatically. Unlimited fixed-line Broadband (ADSL/VDSL/Fibre) must be cancelled by emailing Skinny with account details and a desired end date, with at least 24 hours' notice required. No refunds are issued for change of mind; prepaid 52-week plans paid upfront are explicitly non-refundable, though financial hardship cases may be considered. There are no lock-in contracts for any Skinny service.

How to cancel Skinny

  • Channels: online (self-serve), email, phone
  • Official cancellation page: https://www.skinny.co.nz/help/mobile-help/general/general/cancel-my-skinny-account
  • Pause/freeze: available — Wireless 4G Broadband customers can place their service on hold when not in use (e.g. holiday home). Mobile prepaid and fixed-line unlimited broadband do not offer a formal pause/freeze option.
  • Refund policy: https://www.skinny.co.nz/help/refund-policy
  • Account/data deletion: Customers may request correction or deletion of personal data under the New Zealand Privacy Act 2020. Privacy complaints and data requests can be directed to [email protected]. Skinny is not obligated to delete data required for legal or accounting obligations. https://www.skinny.co.nz/privacy-policy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Skinny — Cancellation Friction Index (NZ).” CES-1.1. https://www.cancelatlas.com/c/skinny-nz (CC BY-SA 4.0).

See Skinny in the full index -> · How we score · Open data