Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Skinny's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

68/ 100 · C

Telecom & ISP · NZ

How hard is it to cancel Skinny?

Skinny scores 68/100 (grade C) for how clearly it documents cancellation in the NZ, a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), email, phone.

Last reviewed 2026-06-06 · Documented-Policy tier · grade C

Skinny is a prepaid-only telecom, so mobile and Wireless 4G Broadband cancellations require no notice period, customers cancel by removing their saved card details from their online account or by texting STOP to 2424 (mobile plans/add-ons), with porting to another carrier also terminating mobile service automatically. Unlimited fixed-line Broadband (ADSL/VDSL/Fibre) must be cancelled by emailing Skinny with account details and a desired end date, with at least 24 hours' notice required. No refunds are issued for change of mind; prepaid 52-week plans paid upfront are explicitly non-refundable, though financial hardship cases may be considered. There are no lock-in contracts for any Skinny service.

How to cancel Skinny

  • Channels: online (self-serve), email, phone
  • Official cancellation page: https://www.skinny.co.nz/help/mobile-help/general/general/cancel-my-skinny-account
  • Pause/freeze: available, Wireless 4G Broadband customers can place their service on hold when not in use (e.g. holiday home). Mobile prepaid and fixed-line unlimited broadband do not offer a formal pause/freeze option.
  • Refund policy: https://www.skinny.co.nz/help/refund-policy
  • Account/data deletion: Customers may request correction or deletion of personal data under the New Zealand Privacy Act 2020. Privacy complaints and data requests can be directed to [email protected]. Skinny is not obligated to delete data required for legal or accounting obligations. https://www.skinny.co.nz/privacy-policy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Skinny, Cancellation Friction Index (NZ).” CES-1.1. https://www.cancelatlas.com/c/skinny-nz (CC BY-SA 4.0).

See Skinny in the full index -> · How we score · Open data