Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly SiteGround's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

86/ 100 · A

Web hosting & domains · US

How hard is it to cancel SiteGround?

SiteGround scores 86/100 (grade A) for how clearly it documents cancellation in the US — among the most clearly documented cancellation policies we've scored. Cancellation is available via online (self-serve).

Last reviewed 2026-06-05 · Documented-Policy tier · grade A

SiteGround hosting plans are cancelled entirely online via the Client Area (Services > Hosting > Settings > Cancel menu). Users choose between immediate cancellation (account suspended right away) or cancellation upon expiration (suspended 24 hours after plan expires). Initial shared hosting orders carry a 30-day money-back guarantee; cloud hosting carries 14 days; renewal refunds are available within 30 days of payment if the renewal term has not yet started, or a partial refund if it has started (minus the first month's fee). Domain registration fees are non-refundable.

How to cancel SiteGround

  • Channels: online (self-serve)
  • Official cancellation page: https://www.siteground.com/kb/how-do-i-cancel-my-hosting/
  • Pause/freeze: not offered. SiteGround does not offer a pause or freeze option for hosting plans. The only options upon cancellation are immediate suspension or suspension at expiration.
  • Refund policy: https://www.siteground.com/kb/do_i_get_a_refund/
  • Account/data deletion: After cancellation, shared hosting account data is retained for up to 60 calendar days; cloud hosting data is retained for 7-14 days, after which all files and backups are permanently deleted. Users can also request full profile/account deletion via Client Area > Profile icon > Login & Profile, with processing taking up to 30 days. Financial records are retained for legal/compliance purposes. https://www.siteground.com/kb/delete-your-profile/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “SiteGround — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/siteground (CC BY-SA 4.0).

See SiteGround in the full index -> · How we score · Open data

Earned it? Show your grade

SiteGround grades A — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade A

Copy the embed:

<a href="https://www.cancelatlas.com/c/siteground"><img src="https://www.cancelatlas.com/share/badges/siteground.svg" alt="Cancel Atlas — Grade A" width="232" height="52"></a>