Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly SiteGround's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

86/ 100 · A

Developer tools · US

How hard is it to cancel SiteGround?

SiteGround scores 86/100 (grade A) for how clearly it documents cancellation in the US, among the most clearly documented cancellation policies we've scored. Cancellation is available via online (self-serve).

Last reviewed 2026-06-05 · Documented-Policy tier · grade A

SiteGround hosting plans are cancelled entirely online via the Client Area (Services > Hosting > Settings > Cancel menu). Users choose between immediate cancellation (account suspended right away) or cancellation upon expiration (suspended 24 hours after plan expires). Initial shared hosting orders carry a 30-day money-back guarantee; cloud hosting carries 14 days; renewal refunds are available within 30 days of payment if the renewal term has not yet started, or a partial refund if it has started (minus the first month's fee). Domain registration fees are non-refundable.

How to cancel SiteGround

  • Channels: online (self-serve)
  • Official cancellation page: https://www.siteground.com/kb/how-do-i-cancel-my-hosting/
  • Pause/freeze: not offered. SiteGround does not offer a pause or freeze option for hosting plans. The only options upon cancellation are immediate suspension or suspension at expiration.
  • Refund policy: https://www.siteground.com/kb/do_i_get_a_refund/
  • Account/data deletion: After cancellation, shared hosting account data is retained for up to 60 calendar days; cloud hosting data is retained for 7-14 days, after which all files and backups are permanently deleted. Users can also request full profile/account deletion via Client Area > Profile icon > Login & Profile, with processing taking up to 30 days. Financial records are retained for legal/compliance purposes. https://www.siteground.com/kb/delete-your-profile/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “SiteGround, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/siteground (CC BY-SA 4.0).

See SiteGround in the full index -> · How we score · Open data

Earned it? Show your grade

SiteGround grades A, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade A

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